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How to Fix Backup Error 0x80070002

What is Backup Error 0x80070002?

Error 0x80070002 shows once you’re done backing up files through the Windows Backup program on a system running Windows 7, you see a notification that pops up with a message that reads something like:

“Check your backup results.
The backup completed but some files were skipped.”

You try finding out the reason and you hover over to the Options button beside the message, then you get to read the following lines:

“Check your backup results.
The backup completed but some files were skipped. View skipped files.”

Upon clicking the “View Skipped Files” option, the backup error 0x80070002 pops up on your screen and you’re left scratching your head, wondering what you’re going to do now.

Solution

Restoro box imageError Causes

There are multiple error logs that you will encounter in backup error 0x80070002 as per different conditions. The two most common cases in which this error shows up are stated below:

Case 1

You will see the following message when you press “View skipped files”:

“Backup encountered a problem while backing up file C: Windows/System32/config/systemprofile. Error: (The system cannot find the file specified. (0x80070002))”

You will face this case if you have backed up a library that included custom folders that were located in your user profile.

Case 2

Upon pressing “View Skipped files” you will encounter the below-mentioned messages:

“Backup encountered a problem while backing up file C:/Users<User>AppDataLocalLow. Error: (The system cannot find the file specified. (0x80070002))”

“Backup encountered a problem while backing up file C:/Users<User>Contacts. Error: (The system cannot find the file specified. (0x80070002))”

“Backup encountered a problem while backing up file C:/Users<User>Searches. Error:(The system cannot find the file specified. (0x80070002))”

You are likely to encounter any of these messages in case:

  • The Windows Backup program is trying to back up your files in either one or all of these folders (LocalLow, Searches, Contacts).
  • All three of these folders don’t exist in your system.

Keep in mind that all three of these folders exist due to the installation of certain programs and applications on your system.

Notes

The backup error 0x80070002 is also found to occur while using USB devices instead of storage devices. Other occurrences include the times when input/output (I/O) operations are performed on the USB device, which results in failure.

Further Information and Manual Repair

To make sure this issue is resolved, you will have to follow either one of the following solutions as appropriate to your situation:

Solution for Case 1

  1. Ignore the error. The store files of the custom library in your user profile will not be created as backups.
  2. Transfer the library folder from where it currently exists to a place outside its current folder (user profile). For instance, you can move the library folder to an entirely new destination such as “C: My Folders”
  3. Remove the library folder from the list of files that you are backing up using the Windows Backup program. Then, add the original place of the library’s content in the list.
  4. Go back and check step two. If carried out successfully then add a link to the folder you moved from the library. Check to see if the backup includes the library folder. To make sure, you have to do as follows:
  • Go to Start and select your username.
  • Hover across to the folder you wish to move, right-click on it and select “Cut”.
  • Head to the navigation pane and search for the area you will store the folder in, right-click and select “Paste” so that the folder is moved to that location.
  • Right-click on the folder that you just moved and select “Copy”.
  • Go back to Start, select your username, right-click any vacant space in your folder and select “Paste Shortcut”.

Note: If you want to store the folder in a different place other than the folder in which it currently exists (user profile), you will need to create a new folder. In order to do so, go to the Windows Explorer menu and look up the root of the drive.

Hit “New Folder” and then choose edit to change its name. You can set it as any name for instance, “My Folders”.

Solution for Case 2

You can ignore this error safely. However, if you wish not to see this error in the future during your backup operations then you will need to carry out the following steps:

  1. Create all the folders listed in the error message including LocalLow, Contacts, and Searches.
  2. Remove all of these folders from the Backup settings to make sure they aren’t being backed up then add the folders which are in their original place. To carry out this procedure, you will have to follow the below-mentioned steps:
  • Head over to the Control Panel and open “Backup & Restore”.
  • Go to the Backup section and select “Change Settings”.
  • Click Next in the Setup backup dialog box.
  • Select “Let me choose” in the dialog box termed “What do you want to back up” then proceed by clicking Next.
  • Expand Data Files, expand <user> Libraries, expand Additional Locations then proceed by clearing out the AppData Folder, searches, and Contacts checkboxes.
  • Expand Computer as well as the item for your system drive (expand Local Disk (D:)), expand users, expand <user>, then go to AppData, Searches and Contacts and mark them if they are present.
  • Proceed by clicking next and select “Save Settings” then exit.
  • Back to Backup & Restore, select Back up now and your new backup will begin proceeding. The entire process will be complete without any errors now.

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Use Safe Mode to resolve the issue

In Safe Mode, you can modify Windows settings, un-install or install some software, and eradicate hard-to-delete malware. In case the malicious software is set to load automatically when the PC starts, shifting to this particular mode can prevent it from doing so. In order to get into Safe Mode or Safe Mode with Networking, press F8 while the system is booting up or run MSConfig and locate the “Safe Boot” options in the “Boot” tab. Once you restart the PC into Safe Mode with Networking, you could download, install, and update anti-malware software from there. Now, you are able to run the anti-virus scan to remove viruses and malware without interference from another malicious application.

Switch to a different internet browser

Some malware mainly targets certain web browsers. If this is your case, utilize another browser as it could circumvent the malware. If you suspect that your Internet Explorer has been hijacked by a trojan or otherwise compromised by cybercriminals, the best course of action would be to switch over to a different internet browser like Google Chrome, Mozilla Firefox, or Apple Safari to download your chosen security program – Safebytes Anti-Malware.

Make a bootable USB anti-virus drive

Another approach is to download and transfer an anti-malware application from a clean computer to run a scan on the affected computer. To run anti-virus from a USB pen drive, follow these simple steps: 1) Use another virus-free PC to download Safebytes Anti-Malware. 2) Mount the pen drive on the same computer. 3) Double-click on the downloaded file to open the installation wizard. 4) When asked, select the location of the pen drive as the place in which you would like to store the software files. Do as instructed on the screen to finish off the installation process. 5) Unplug the flash drive. Now you can use this portable anti-virus on the infected computer. 6) Double-click the EXE file to open the Safebytes tool right from the thumb drive. 7) Click on “Scan Now” to run a complete scan on the affected computer for viruses.

SafeBytes Anti-Malware Overview

If you are planning to buy anti-malware for your PC, there are many brands and utilities for you to consider. Some are very good ones, some are ok types, while some are simply just fake anti-malware software that can harm your personal computer themselves! When looking for anti-malware software, select one that gives reliable, efficient, and comprehensive protection against all known computer viruses and malware. On the list of strongly recommended software by industry, analysts are SafeBytes Anti-Malware, popular security software for Microsoft Windows. SafeBytes anti-malware is a powerful, highly effective protection software designed to help end-users of all levels of computer literacy in finding and removing harmful threats out of their computer. When you have installed this program, SafeByte's state-of-the-art protection system will ensure that no viruses or malware can seep through your PC.

SafeBytes has outstanding features when compared with other anti-malware programs. Listed below are some of the features you will like in SafeBytes.

Most effective AntiMalware Protection: This deep-cleaning antimalware program goes much deeper than most antivirus tools to clean your personal computer. Its critically acclaimed virus engine detects and disables hard to remove malware that hides deep inside your PC. Real-time Active Protection: SafeBytes provides complete and real-time security for your personal machine. This tool will continuously keep track of your computer for any suspicious activity and updates itself continuously to keep current with the constantly changing threat scenarios. Internet Security: Through its unique safety score, SafeBytes tells you whether a website is safe or not to visit it. This will ensure that you’re always certain of your safety when browsing the internet. Minimal CPU and RAM Usage: This application is not “heavy” on your computer’s resources, so you’ll not find any performance troubles when SafeBytes is working in the background. Premium Support: For any technical inquiries or product guidance, you may get 24/7 professional assistance through chat and email. SafeBytes can keep your computer protected from the latest malware threats automatically, thereby keeping your web experience safe and secure. Malware trouble can become a thing of the past once you put this tool to use. So if you’re searching for the best malware removal tool out there, and when you don’t mind spending some money for it, go for SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

To get rid of FormFetcherPro manually, go to the Add/Remove programs list in the Control Panel and select the program you want to get rid of. For browser plug-ins, go to your browser’s Addon/Extension manager and select the add-on you intend to disable or remove. You will most probably also want to reset your web browser to its default settings. To make sure of complete removal, find the following registry entries on your computer and delete it or reset the values accordingly. However, this is a tough task and only computer professionals can carry it out safely. In addition, some malware is capable of replicating or preventing removal. Carrying out this in Safe Mode is recommended.
Files: %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Sync Extension Settings\jcohbbeconnbknaeaodohnjcelemnlfc %LOCALAPPDATA%\Google\Chrome\User Data\Default\Local Extension Settings\jcohbbeconnbknaeaodohnjcelemnlfc %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Extension Settings\jcohbbeconnbknaeaodohnjcelemnlfc %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions\jcohbbeconnbknaeaodohnjcelemnlfc %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\jcohbbeconnbknaeaodohnjcelemnlfc Registry: HKEY_LOCAL_MACHINE\Software\Google\Chrome\PreferenceMACs\Default\extensions.settings, valeur: jcohbbeconnbknaeaodohnjcelemnlfc HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\DOMStorage\formfetcherpro.dl.myway.com HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\DOMStorage\formfetcherpro.dl.tb.ask.com HKEY_CURREN_USER\SOFTWARE\Wow6432Node\FormFetcherPro HKEY_CURREN_USER\SOFTWARE\FormFetcherPro
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Internet disconnected when VPN is connected
If your VPN software blocks and disconnects the Internet or Wi-Fi connection as soon as it is connected, read on as this post will give you fixes to resolve the problem. This kind of issue is odd but not unheard of. Many users use VPN for privacy and security but if it causes internet connection problems, you have to pin down the root cause of the problem and fix it in order to continue browsing the internet with privacy and security. Here are some suggestions you need to check out to resolve the issue between your VPN software and network.

Option 1 – Try installing the latest version of the TAP adapter

Since all VPN software uses a TAP adapter which is mostly from OpenVPN, you might want to download and install the TAP adapter driver to resolve the problem.

Option 2 – Run the Network Adapter Troubleshooter

  • Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.

Option 3 – Configure the client computer to use the default gateway

This kind of connection problem can occur when you configure the VPN connection as the default gateway on the remote network. In such a case, the VPN settings override the default gateway settings (TCP/IP settings). Thus, you have to configure the client computers in order to use the default gateway setting on your local network for internet traffic as well as a static route on the remote network for VPN-based traffic.

Option 4 – Try to use the Google Public DNS

You might want to change your DNS to Google Public DNS as it could help you resolve the internet connection problem caused by your VPN. To do so, follow the steps below.
  • The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
  • Next, click on the “Change Adapter Settings” option.
  • After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
  • Right-click on your network connection and click on Properties.
  • Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
  • After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
  • Type in “8.8.8.8” and “8.8.4.4” and click OK and exit.

Option 5 – Try checking the settings of your VPN software

If your VPN software has a built-in “kill switch” it prevents any internet usage every time there is a problem in connecting with the VPN server which explains why your internet connection is disconnected when your VPN software is connected. In addition, you could also try to change your VPN software’s protocol since all VPNs support multiple protocols. It could be that the protocol your VPN uses is blocked so try changing to another protocol and see if it fixes the problem.

Option 6 – Update the Network Adapter drivers

You might also want to update the Network Adapter drivers by following these steps:

  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
  • Then right-click on each one of the Network drivers and update them all.
  • Restart your PC and see if it helped in fixing the BSOD error.
Note: If updating the network drivers didn’t help in fixing the “Windows could not find a driver for your network adapter” error, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.

To reinstall the network adapter driver, refer to these steps:

  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
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Fix Error Code 30088-26 in Windows 10
Error Code 30088-26 is shown when the user tries to install the MS Office suite to their PC. It is mostly due to several reasons including corrupted Office installation, the remnant of old office installation, or even Windows updates. We will cover all reasons along with provided solutions to each one. Follow the guide below to address each scenario with the fix for it.

Corrupted Office installation

In order to fix this issue, you will need to repair the installation itself.
  • Press ⊞ WINDOWS + R to open the run dialog keyboard with windows and r marked
  • Inside run dialog type in Control Panel run dialog with control panel typed in
  • In the control panel double click on Programs and features control panel programs and features selected
  • In the list of installed application find MS Office and click on it to select it
  • On top, just above the application list click on the change uninstall office screen
  • Office dialog will be opened with multiple choices
  • Click and select Online repair and then click on Repair
  • Make sure that you have a stable internet connection and leave the process to be finished

Remnants of old office installation

Manually cleaning remnants of old office installation is not an easy task and it can be different from system to system depending on the previous Office version. Luckily Microsoft has a dedicated office cleaning tool made for purpose of removing old tails and remnants of old office installations.
  • Download tool heremicrosoft troubleshooter
  • After the tool has been successfully downloaded, double-click on the .diagcab file to open it
  • Click on Advanced and make sure that the box associated with Apply repair automatically is checked.
  • Click the Next button to proceed
  • Wait until the initial detection phase is complete, then click on Installing at the first prompt
  • Select the program that you’re encountering issues with (most likely Microsoft Office) and click Next once again
  • At the next screen, click on Yes, try to uninstall
  • Wait until the operation is complete, then restart your computer and re-install the Microsoft Office suite

Windows Updates

After digging and trying out various solutions for this issue we came to the conclusion that this error can occur if Windows is not fully updated, and by fully updated we mean fully, not just critical updates, but all available ones. Check-in your setting to see if there are some uninstalled or pending updates waiting to be installed and if that is the case install them all. After completely updating your Operating system error should vanish and you should be able to install Microsoft office without issues.
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