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Fix 0xc00d36cb error in Windows 10

0xc00d36cb error shows up when you are trying to play a video or movie using the default player in Windows. This error can occur due to a glitch in the media player or corrupted system files. in this guide, we will show you how to tackle this issue and fix it.

  1. Run the video playback troubleshooter

    • Click on Start and select Settings.
    • Go to Update and Security.
    • Scroll down and open the Troubleshoot tab.
    • Scroll down and select the Video Playback option.
    • Click the Run the Troubleshooter button.
    • The troubleshooter will perform an initial scan and offer a few options.
    • Select Continue with this troubleshooter.
    • The troubleshooter will scan the system again for driver and codec issues.
    • Follow on-screen instructions and apply recommended fixes.
  2. Reset the Movies and TV app

    • Click on Start and select Settings.
    • Go to Apps and open the Apps and features tab.
    • Scroll down to Movies and TV.
    • Select Movies and TV.
    • Click Advanced options.
    • Scroll down and click on the Reset button.
  3. Create a new user account

    • Click on Start and select Settings.
    • Open Accounts.
    • Open the Family & other users tab.
    • Scroll down to Other users and click the Add someone else to this PC button.
    • In the Microsoft account window, type your email address.
    • If you don’t want to enter an email address and establish a local account, click on I don’t have this person’s sign-in information option instead.
    • Next, select Add a user without a Microsoft account (for a local account).
      • Else, enter your Microsoft account login details.
    • Enter a user name and password for your new account. Also, select a security question and add an answer to it.
    • Once the new profile is ready, log out of your current account.
  4. Check for permission issues

    • Right-click on the problematic file and select Properties.
    • Open the Security tab.
    • Click the Advanced button.
    • In the Advanced Security Setting window, click the Change link.
    • In the Select User or Group window, enter Everyone in the text box.
    • Click the Check Names button.
    • Click OK and Apply to save the changes.
    • Close all the Properties windows.
    • Try playing the file or modifying the properties and check for any improvements.

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Fix Boot Device Not Found Error in Windows
If you encounter an error saying, “Boot Device Not Found” when you turn on your Windows 10 computer, then you’ve come to the right place as this post will guide you on how you can fix this problem. Apart from the error message, you will also see a message that states, “Please install an operating system on your hard disk, Hard Disk<xxx>”. You will then be asked to tap the F2 key to initiate the System Diagnostics. If you install the Windows operating system, it becomes the boot device, and when your computer boots, the UEFI or the BIOS looks for the operating installed on your drive and continues the process. So when you encounter the “Boot Device Not Found” error, this means that the UEFI or the BIOS wasn’t able to locate the drive where it can boot. There are several suggestions you can check out to resolve this error. You can try checking the connection with your boot drive or change the boot order. You can also fix the Boot Record from Recovery and see if the primary partition is active or not. But before you troubleshoot the problem, make sure that you have a bootable Windows USB drive ready since two of the options provided below will require you to boot into the Advanced Recovery mode. Once you have this covered, proceed to each one of the following options.

Option 1 – Try checking the connection with the boot drive

If you have a custom computer that comes with a cabinet, you might want to open it and remove any connected power supply, and then check the wires. As you know, drives are connected with the motherboard using a cable. So all you have to do is check if both ends are connected properly and make sure that the connection is not loose. You could also try to unplug the cable and plug it back in.

Option 2 – Try changing the boot order

You might also want to try changing the boot order of your computer. Each time a computer boots, the BIOS or the UEFI follows a boot order. It is the one that tells where to first look for the boot drive and if for some reason, a USB is connected to your computer and the first boot device found in the USB, then you have resolved the problem. All you have to do is to remove the USB device and boot or go into the BIOS and change the boot order yourself.

Option 3 – Try to rebuild the BCD files

The next thing you can do to resolve the issue is to Rebuild Boot Configuration Data or BCD files.
  • You can start by booting into the installation environment for Windows 10 from an installation media.
  • After that, click on Repair your computer and on the blue screen, select Troubleshoot and then select the Advanced options menu.
  • From there, select Command Prompt and once you open it, enter each one of the commands given below by sequence.
    • bootrec /FixMbr
    • bootrec /FixBoot
    • bootrec /ScanOS
    • bootrec /RebuildBcd
  • Once you’re done executing the commands given above, type “exit” to close the Command Prompt window and then restart your computer and see if it fixed the “Boot Device Not Found” error.

Option 4 – Try setting the System Partition to Active

Like the first given option, you also have to make sure that you have a bootable Windows 10 USB drive before you proceed to set the System Partition to Active. Once you have it covered, refer to these steps:
  • Boot your computer using the bootable Windows 10 USB drive.
  • Next, click Next when you get to the Welcome Screen.
  • Then click on Repair your computer located at the bottom left part of the window and select Troubleshoot > Advanced Options > Command Prompt.
  • After opening Command Prompt, type the following command and hit Enter to start the Diskpart utility. It is a command line-based utility just like Command Prompt but has a UAC prompt once you provoke it. So if you encounter a UAC prompt, just click on Yes to proceed.
diskpart
  • Now type the following command:
list disk
  • From there, select your primary disk by typing the following command:
select disk number
  • After that, list all the partitions on the selected disk by entering the following command:
list partition
  • The command you just entered will list all the partitions created on your PC including both types of partitions that are visible to a normal user in the File Explorer as well as the ones created by Windows 10 by default which helps it in storing the boot files and other important system files.
  • Now type the following command to select the partition that is usually around 100 MB in size:
select partition number
  • Finally, type the following command to mark the partition active:
active
  • Then type the “exit” command to exit the disk part utility.
Once it’s done, the primary drive should now be active and you should now be able to boot into your computer without the “Boot Device Not Found” error.
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My device used to work, but now it doesn’t
So you just have turned your computer ON only to find out that your device which was working perfectly yesterday is not working anymore. This situation can be very stressful and disappointing but do not despair, before you toss your device through the window know that this kind of behavior can be traced back to a software issue. In this article, we will give you hints on what to do and where to pay attention when something like this happens so you get the device back in working order.
  1. Check if it not a hardware malfunction

    To save yourself time and unnecessary frustration with juggling through Windows first inspect the device to be sure that indeed it is working properly, check all led lamps which could indicate that the device is working and receiving power, and if it is an internal device try opening the case and visually check if there are signs of working like rotating fans or led lamps on it.
  2. Check Cables

    If it is an external device that has stopped working try checking power cables and cables which go to your computer, see if they are tightly connected. If it is an internal device also check cables, nudge them and if possible disconnect and clean them.
  3. Disconnect and reconnect the device

    Try this solution to see will Windows register the device again and start it.
  4. Update Windows

    If there is a Windows update not installed, install it and see if the device will start working.
  5. Update device drivers

    Go to device manager and update the device driver to its latest version or go to the manufacturer's site and download the latest driver version.
  6. Reinstall the device

    In the device manager, uninstall the device driver and reboot Windows. When Windows boots it will recognize the device and install the necessary drivers for it.
  7. Disable antivirus and firewall

    Sometimes antivirus can prevent certain devices from working properly, especially if they rely on some system files to which antivirus or firewall has cut access. Try disabling your PC protection to see if this will resolve the issue.
  8. Use dedicated error software

    Use DRIVERFIX to automatically search and fix driver issues.
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ERR_CERT_COMMON_NAME_INVALID error in Chrome
In case you don’t know, when you visit a website that uses HTTPS, it also offers an SSL certificate to the browser in order to verify the website’s identity. Although it may contain lots of things inside it, one of them is the URL of the website. So if the certificate does not match the URL to what you entered, you will most likely get the “Server’s certificate does not match, ERR CERT COMMON NAME INVALID” error which indicates that the connection is not private and the site may try to steal your data but worry not, as this post will guide you in resolving this issue. To fix the ERR_CERT_COMMON_NAME_INVALID error, here are some suggestions that might help.

Option 1 – Check the website’s certificate

If you own the website where you’re getting the error, then you might have to check if the website’s certificate is installed properly and configured on the server as it could be the reason why you’re suddenly getting the error.

Option 2 – Check the Windows Host file

You can also try to cross-check the Windows Hosts file to find out if the website you are trying to open has been blocked, because if it is, then it’s no wonder why you’re getting the ERR_CERT_COMMON_NAME_INVALID error. There are instances when some third-party application modifies the file and adds some websites to the blocklists. So if the website is indeed blocked, you need to remove it from the list.

Option 3 – Use the Google Public DNS

You might want to change your DNS to Google Public DNS as it could also help you in fixing the ERR_CERT_COMMON_NAME_INVALID error in Chrome. To do so, follow the steps below.
  • The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
  • Next, click on the “Change Adapter Settings” option.
  • After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
  • Right-click on your network connection and click on Properties.
  • Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
  • After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
  • Type in “8.8.8.8” and “8.8.4.4” and click OK and exit.

Option 4 – Run the built-in Malware Scanner and Cleanup Tool in Chrome

In case you don’t know, there is actually a built-in malware scanner and cleanup tool in Chrome that helps you get rid of any unwanted ads, pop-ups, and even malware, as well as unusual startup pages, toolbars, and other things that could affect the performance of the browser. In addition, this built-in tool in Chrome might also help in fixing the ERR_CERT_COMMON_NAME_INVALID error.

Option 5 – Reset Chrome

Resetting Chrome can also help you get rid of the error. Resetting Chrome means restoring its default settings, disabling all the extensions, add-ons, and themes. Aside from that, the content settings will be reset as well and the cookies, cache, and site data will also be deleted. To reset Chrome, here’s what you have to do:
  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.
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How to Repair Windows 10 Error 0x800ccc13

Error Code 0x800ccc13– What is it?

0x800ccc13 is an error message related to sending email using Outlook. Many people are receiving this error after making an upgrade from Windows 7 or Windows 8.1 to Windows 10. The error message appears when you try to send an email message with the use of a POP3 account or an IMAP account in an Outlook profile that has an Exchange Server 2010 mailbox configured. A common complaint would be: Since upgrading to Windows 10 I cannot send email from Outlook 2013. Mail stays in the Outbox, and I get: Error 0x800CCC13. Cannot connect to the network.

Symptoms

This problem may arise under the following situations:
  • You are using Microsoft Office Outlook in online mode to connect to a Microsoft Exchange Server 2010 mailbox
  • When you add an additional POP3 or IMAP account in the same Microsoft Outlook profile
  • You are sending an attachment through email.
  • You try sending an email by selecting POP3 or IMAP account as the sender
During these circumstances, the email message stays in the Outbox and you receive the following error message: Task '<the POP3 account or the IMAP account> - Sending' reported error (0x800CCC13): 'Unable to connect to the network. Check your network connection or modem.'

Solution

Restoro box imageError Causes

Error Code 0x800ccc13 occurs because the system files in Windows 10 during the upgrade became corrupted and most likely caused authentication issues. It can happen with any version of Outlook. Damaged data files will also cause error code 0x800ccc13 to manifest. Overall, the corruption of the Microsoft Windows System could be a result of an installation partially done (or an incomplete one), deletion of any application or hardware erroneously, and or malware or adware infestation.

Further Information and Manual Repair

Method 1:

Use the Windows System File Checker to repair corrupted files Verify that your SMTP, username, and password settings are correct. Now, in order to correct missing or corrupt Windows System files, try the following solution by running a command. This is known as the System File Checker. Follow the steps below to invoke the program using a command prompt command:
  1. At first, you need to open the command prompt. To do so, right-click the Windows button in the bottom left of the screen, and select Command Prompt (Admin).
  2. Now, enter the following command
sfc/scannow
When it is done, a message will confirm that Windows found some corrupt or missing files and it has successfully repaired those. Check the Outlook and see if your emails are sending. If the problem persists, don’t worry there is another way to solve this. Users have found another command helpful is using the NetShell utility from the command prompt, which is similar to the above solution.
  1. Open the Command prompt by Right-clicking the Windows button in the bottom left of the screen and select Command Prompt (Admin).
  2. Enter the following command
netshwinsosk reset
This helpful command will reset the network adapter to its default settings. Hope this will solve your problem. If not, you may want to try the Method 2 listed below.

Method 2:

For this method, you need to consider the following things:
  • Are you using POP3, IMAP, or Exchange server for your email account?
  • How many email accounts have you configured in your Outlook?
  • Is there an undelivered email stuck in your Outbox?
  • If you are trying to send an attachment, what is the size of the attachment?
Try the following:
  1. Move or delete any undelivered email that is stuck in the Outbox folder, and then try sending an email and verify the result
  2. Start Outlook in Safe Mode by following the instructions below
Hold down Windows key + R. Copy this command Outlook /safe Note, there is a space between Outlook and / Paste it in the open box and press Enter If Outlook in Safe Mode works, disable the add-ins by following the steps below and determine if the problem is caused by add-ins.
  • Click File menu, click Options, Add-ins, Go button beside Manage Com-in Add.
  • If there are add-ins listed, clear the checkbox.
  • Close Microsoft Office and restart it.
  • Disable the add-ins one at a time. Now, restart Outlook and repeat the procedure once more. If the problem appears again, it will help you find which add-in is causing the problem.
  1. Start the computer using the clean boot. Now, try to send an email and see the result.
  2. If the problem still lingers, create a new profile and configure the email account.
If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.
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How to Fix Windows 10 Error Code 0x80070032

Error Code 0x80070032 - What is it?

Error Code 0x80070032 is a command that most often relates to codes or commands that have not been entered correctly or do not apply to the given program. It can also appear when mail folders in Windows Mail are not able to sync in the way that they should between the local device and the servers owned by Microsoft.

Common symptoms include:

  • Inability to access your emails
  • Emails not syncing between devices correctly
  • Inability to use certain commands in certain programs

The primary methods used to address Error Code 0x80070032 are fairly basic and easy to complete. Most users should be able to complete these methods on their own and they do not require a lot of time to do. However, if you don’t feel like you have the experience, skills, or knowledge necessary to complete the steps listed below, consider getting in touch with a qualified Windows repair technician to assist you.

Solution

Restoro box imageError Causes

The two main causes for Error Code 0x80070032 are commands entered into programs that cannot be completed or are incompatible with the program at hand and folders in Windows Mail that cannot sync properly.

Further Information and Manual Repair

There are three basic methods that users can try in order to resolve Error Code 0x80070032 on their machine. These are fairly simple and easy to complete. However, if the methods below aren’t successful in resolving the error code or if you do not feel confident in your ability to use them, get in touch with a certified Windows repair professional to assist you.

If you believe that you are seeing the error due to entering a command that didn’t work, use Method One first. If you believe it is due to a mail syncing error, use Methods Two or Three.

Here are the top methods for addressing Error Code 0x80070032:

Method One:  Reinstall the Program in Question

If you believe that you are experiencing Error Code 0x80070032 because of a command that you have entered, the best solution is to reinstall the program in which you were entering the command. You may also want to try updating your program, if able, before reinstalling it. Remember to restart the computer before reattempting to enter in the command that caused the error.

Method Two:  Download and Install Windows System Updates

For many users, Error Code 0x80070032 appears because of a bug in one of the versions of Windows 10. If you believe that this is the case, open up your Windows Updates and check to see if there are any updates that you can install.

For users who are only seeing Error Code 0x80070032 because of the bug mentioned above, Windows released an update that should address the error code on its own. If your computer is fully updated, the error may be resolved on its own. Always remember to restart your computer after installing updates so that the necessary changes can take effect.

Method Three:  Change Your Windows Mail to Local Access

If the above methods did not resolve the problem successfully, you can switch to local access to your Windows Mail, rather than relying on Microsoft access. To do so, complete the following steps:

  • Go into your Windows settings and click on the option for “Accounts.”
  • Select the account that you wish to access and choose the option to sign in using a local account.
  • Enter your password to verify local access.
  • Add in your user name, password, and password hint.
  • Sign out of the local account to finish.

Once this is done, you can switch back to your Microsoft account, which should reset your syncing ability. Follow these steps to switch back:

  • Go back into your settings, selecting “Accounts” and choosing the proper account.
  • Change the option to sign in with a Microsoft account.
  • Enter your password, then your username and password again.
  • Select “Switch” to change back to the Microsoft account.

Method Four: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.
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Fix Origin code 10.0 Error in Windows 10
Gaming on the computer has become one of the most used past-time activities among people of all ages. And since we are still in pandemic it has only risen as activity. People can acquire a lot of games at various discounts on various platforms and enjoy them at the leisure of their home. Among many game platforms and stores, Electronic art's Origin is one of the bigger ones, and having some titles that could not be found anywhere else coupled with the ability to have access to almost the whole game catalog with one monthly subscription make it one of the most used clients. Sadly as with every piece of software Origin's client is not perfect by any means and it can behave strangely from time to time. Hello everyone and welcome to errortools.com, today we will fix Origin error code 10 which oddly enough can appear out of nowhere and can even appear on the very end of installation for the chosen game. If you have managed to come by this error you are in luck to be here because we have a couple of fixes for it. I know that you might be excited to play the game so let's go and do some fixing

Check Server status

Before diving into technicality and before we start deleting files and fixing things you should check the Server status. This seems maybe like something you should not do but if the server has experienced some kind of downtime or it is in maintenance Origin will throw this error in the client. Unexpected situations can cause various server issues all of a sudden and the first thing is to check are servers online and working. There are various ways to check server status from official origin website to Electronic arts twitter channel to Reddit and many more online server status websites. If it turns out that the server is to be blamed for this error then sit back and wait for EA to resolve the issue, there is not much you can do anyway.

Delete OriginThinSetupInternal.exe

  • After some research, it has come to light that originthinsetupinternal.exe can cause this specific error. The best solution is to delete the file and then run Origin as administrator so the file is remade new.
  • First, make sure that Origin is fully closed, check the taskbar and if it lurks there right-click on it and click on quit
  • Run file explorer and go into the folder where Origin is installed, by default it is C:\Program Files (x86)\Origin
  • Locate OriginThinSetupInternal.exe and delete it
  • Then locate origin.exe and right-click on it and then click on Run as administrator

Reinstall Origin client

If the previous solution has not solved the issue then Origin might have some corrupted files inside it. It is known that the Origin client can produce some bad files if the installation has been forcefully canceled. The best thing is to reinstall the completely whole client.
  • Press ⊞ WINDOWS + R to open the run dialog
  • Inside run dialog type in Control panel and press ENTER
  • In the control panel locate programs and features group and double click on it
  • Locate Origin, click to select it, and on top click on uninstall
  • After uninstall process is completed start file explorer and go to the folder where Origin was installed, by default it is C:\Program Files (x86). Locate the Origin folder and delete it.
  • Go to the official origin website and download the new client installation.
  • After the download is finished double click on it and follow onscreen instructions.

Disable antivirus

If every solution so far has not been able to remove error then obviously something else is interfering with the origin client and installation functioning. Altho not advisable, turn OFF your security suite including both firewall and antivirus and try installing the game again. There is the possibility that the origin client or some game file has been marked as false positive by security software thus preventing it from executing properly.
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How to Fix Windows 10 Error Code 0xC004E003

What is Error Code 0xC004E003?

Error code 0xC004E003 almost always appears when there are damaged files in the Windows operating system. These files could be corrupt for a number of reasons and are usually a serious danger to the life of the computer system. These file errors may be caused by a number of things. Incomplete installation setup, incorrect deletion of hardware or utilities, or an unfinished file erasure. The trigger might also be in the event that the computer system is contaminated with a virus or adware or spyware, or even by the improper shut down of the computer. Any of these scenarios have the possibility to result in the removal or corruption of data of the Windows system data files.

The data system files that are damaged will give linked data and archives that are missing or wrongly linked. These are needed for the proper functioning of the software. This can also happen when or after installing third-party software that might have changed the system files. If it is suspected that a program installation will need to be stopped, it is best to let it run through the setup and then delete it later. While it installs, it is altering program files, and likely rearranging them. Stopping this in the middle can scramble files associated with the program and files vital to the usage of the computer.

Solution

Restoro box imageError Causes

This error will pop up after installing third-party software that has changed the system files. These system files are necessary to finish the activation process. A restore point will be necessary if it is ultimately determined that a system restore is necessary, to bring the computer back to the state it was in previous to the failed installation.

  • Error code “0xC004E003” appears and does not allow the system to continue the install.
  • The computer will not allow any further access or installation of the program.
  • The computer may crash.
  • The third-party program will not have installed completely or successfully.
  • The system will not start up correctly.
  • Personal files are corrupt or missing.

Further Information and Manual Repair

There are several steps that can be taken when the error code 0xC004E003 appears. It is helpful to know that this can occur from trying to install third party software. Going forward, do not attempt to install third-party software that is not trusted, and does not attempt to abruptly stop the third-party software from installing. This may cause the program to corrupt the files or delete important files. Recovering from this error can be easy if there is a recent restore point already backed up in the recovery portion of the system's files.

  • Method One

Run an error scan. The problem should be resolved after rebooting the computer once these steps have been completed.

  1. Download and save an error code fix utility.
  2. Setup the program and then click the Scan button.
  3. Click the Repair Errors button when the diagnostic has been completed successfully.
  4. Reboot the computer.
  • Method Two

Best when utilized by an expert.

  1. Start the system up and sign in as the admin.
  2. Click on Get Started, then select Programs, Accessories, Tools, and then System Restore.
  3. On the next screen, click on Restore my PC to an Earlier Period, and then click Next.
  4. Select the most recent system restore date within the drop-down menu of “select restore point”.
  5. Click Next.
  6. Click Next on the confirmation window.
  7. Reboot the system after the system has finished restoring.
  • Method Three

Another option for restoring. This method can be used by a novice.

  1. Right-click on the Start button, then select Control Panel.
  2. Look for the Control Panel for Recovery.
  3. Select Recovery, then Open System Restore, then Next.
  4. Choose the restore point right before the problematic installation.
  5. Click Next, click Finish.

NOTE: If there are no restore points available, the system recovery may not be turned on. To check this, go to Control Panel, and select Recovery. Configure System Restore, Configure. Then, select Turn on system protection. Having a current restore point for a computer ensures the ease of recovery if any problems with the computer arise.

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

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Fix Lost internet connection in Windows 10
Losing an internet connection is not a pleasant thing, especially if it happens often. If you are a gamer this phenomenon can be very disturbing since it can stop your progress or even get your account banned if you are playing competitively. Luckily we have the solution for this annoyance, keep on reading and follow the guide.
  1. Update your driver

    Outdated or wrong drivers can cause a lot of issues and the device can exhibit strange behavior this way. To update driver Right-click on Start Click on Device Manager Locate your network adapter, wifi card, or device you are using for internet access right-click on it and choose update driver
  2. Renew IP

    Right-click on Start Click on command prompt (admin) In command prompt type ipconfig /renew and press ENTER
  3. Reset Winsock API

    Right-click on Start Click on command prompt (admin) In command prompt type netsh winsock reset catalog and press ENTER then type netsh int ipv4 reset reset.log and press ENTER reboot PC
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Purchased Adobe CC applications show as trial
Buying a product and then finding out that is not working is one of the most annoying and disappointing things that a consumer can experience. It is no secret that Adobe software and services online can malfunction or detect somewhat false information and behave accordingly placing buyers in an awkward position. Adobe no matter how huge and great can also still sometimes has software that can misbehave in this way and sometimes downloading their suite and buying it after can not be 100% registered and even after the money is transferred and purchase has been completed you can still have a trial status for your adobe cloud applications. In this guide, we will address this issue and see how we can fix it so you can get back to your creative work in no time. Follow this guide as it is presented step by step.
  1. Wait an hour

    No, seriously, wait an hour. Sometimes transaction and registration of transaction along with activation can take up to one hour of time. If you just made a purchase and you are still under trial in the launcher, give it a little time to detect the purchase and adjust accordingly.
  2. Check to see if your subscription is active

    Sign in to https://account.adobe.com/plans. If you have more than one account, make sure you sign in with the proper one. Under My plans, select Manage plan. In the Plan Information section, check to make sure that your subscription is active. If it’s expired, it's likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired. If your subscription is showing as active, then an out-of-date payment method may be the issue. To see if your payment information is current, in the Plan information section, select Manage payment. If your payment method isn’t current, update your credit card information in the pop-up window and select Save. Your new payment method will take effect in the next billing cycle.
  3. Sing out and then sign back in

    Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.) Select the Account icon in the upper right, and then select Sign out. In the confirmation dialog box, select Sign Out. The Creative Cloud apps and services associated with your account are deactivated on the computer. Sign in again to your Adobe account. Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign-in on the next screen.
  4. Update creative cloud applications

    Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.) Depending on your version of the Creative Cloud desktop app, do one of the following: On the Help menu, select Check for updates. or
    Select the three vertical dots icon in the upper-right corner of the app. Choose Check for App Updates from the menu. If you aren’t using the latest version of your Creative Cloud app, an update prompt appears next to it on the apps list. Select Update.
  5. Remove entries in the HOSTS file

    If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses). To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways: Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file. Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually: To reset the hosts file on Windows, do the following: Navigate to C:\WINDOWS\System32\drivers\etc. Open the hosts file with a text editor such as Notepad. Check for any Adobe-related entries in the hosts file. If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging. Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries. Save the hosts file that you edited in the previous step. The updated hosts file should not have any Adobe-related entries. Move the file from desktop to the original location: C:\WINDOWS\System32\drivers\etc. When moving the file, select the Replace option. To reset the hosts file on macOS, do the following: To find the hosts file, open Finder and then choose to Go > Go to Folder. In the box, type the following location and then press Return: /private/etc/hosts If you are unable to locate the file, it means that the hosts file is hidden. Type the following command in terminal to unhide the file, and then repeat Step 1. chflags nohidden /etc/hosts Open the hosts file using a text editor such as Text Edit. Check for any Adobe-related entries in the hosts file. If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging. Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries. Save the hosts file that you edited in the previous step. Move the file from the desktop to the original location: /private/etc/hosts. When moving the file, select the Replace option.
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dxgkrnl.sys Blue Screen Error in Windows
Dxgkrnl.sys is a file related to the Microsoft DirectX driver – a suite of technologies developed by Microsoft to provide hardware acceleration for heavy multimedia applications like 3D games as well as HD videos. However, there are times when you encounter Blue Screen errors for this system file which is quite a lot. So when you encounter a Blue Screen error that’s related to this file, then it could be that the dxgkrnl.sys file is infected with some virus or malware and this might go unnoticed since antivirus programs regard dxgkrnl.sys as a system file. Here are some Blue Screen errors related to the dxgkrnl.sys file:
  • SYSTEM_SERVICE_EXCEPTION .
  • BAD_POOL_HEADER
  • STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL.
  • STOP 0x0000001E:
KMODE_EXCEPTION_NOT_HANDLED
  • STOP 0x00000050:
PAGE_FAULT_IN_NONPAGED_AREA
To fix the dxgkrnl.sys Blue Screen error, here are some suggestions you have to check out.

Option 1 – Try running the DirectX Diagnostic Tool

Since the dxgkrnl.sys error has something to do with the DirectX Graphics APIs, you can run the DirectX Diagnostic tool to resolve the problem.

Option 2 – Try updating or re-installing DirectX

If the DirectX Diagnostic tool didn’t work, you can try to update or reinstall DirectX instead. This can help in fixing the problem because when you reinstall or update DirectX, it will replace the incompatible or corrupted components of DirectX from your computer.

Option 3 – Try to run the DISM commands

You might want to repair potentially corrupted files in your system as having them could also trigger the dxgkrnl.sys Blue Screen error. To repair these corrupted system files, you can run the DISM commands:
  • Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
  • After that, input each one of the commands listed below sequentially to execute them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-Image /RestoreHealth
  • Once you’ve executed the commands given above, restart your computer and check if the dxgkrnl.sys Blue Screen error is now fixed.

Option 4 – Try updating or reinstalling your Graphics drivers

Updating or reinstalling the Graphics drivers in your computer can also help in resolving compatibility issues between the operating system and the driver that also cause this kind of BSOD error.
  • First, boot your computer into Safe Mode.
  • After that, tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
  • After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
  • Now restart your computer.
  • After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.
Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

Option 5 – Try to run the Blue Screen Troubleshooter

As you know, the Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like dxgkrnl.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 6 – Try disabling the SLI Technology in NVIDIA Control Panel

In case you don’t know, there is a technology called SLI that comes with the NVIDIA graphics cards. With the help of this technology, the usage of various GPUs is allowed on a computer and hence helps in triggering the Alternate Frame Rendering and boosts the Graphics Performance directly. This is why this option to disable the SLI technology is suitable in fixing the problem if you are using an NVIDIA Graphics card.
  • Search for NVIDIA Control Panel in the Cortana Search box and then click on the related search result or you can also right-click on the NIVIA icon located in the system tray and then select the NVIDIA Control Panel to open it.
  • After that, navigate to the 3D settings section.
  • Then select the “Set SLI Configuration” option and click on the “Do Not Use SLI Technology” option.
  • Now click on Apply located at the bottom-right corner of the window to save the changes made.
  • Restart your computer.

Option 7 – Try turning off NVIDIA Surround

Note that this option is only applicable if your computer is using the NVIDIA Graphics card.
  • In the Cortana Search box, search for NVIDIA Control Panel and click on the related search result.
  • After opening the NVIDIA Control Panel, go to 3D Settings > Configure Surround, PhysX.
  • Now uncheck the “Span displays with Surround” option and then click on the Apply and OK buttons to save the changes made.
  • Restart your computer.
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