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Cannot Create User Account During Out Of Box Experience or Sign In, Non-Responsive Behavior (Welcome Back) Page

When you upgrade your Windows 7 or Windows 8.1 system to Windows 10, you’ll undergo a phase called Out of Box Experience, or simply OOBE. This phase is intended to allow users to customize their Windows 10 experience, which includes defining personal settings, creating user accounts, and more. Some users reported having issues when creating their user account during the Out of Box Experience (OOBE) on Windows 10 upgrade. Some also reported issues about non-responsive behavior (Welcome Back) page.

Solution

Restoro box imageError Causes

Unfortunately, there’s no known cause for this error. However, some users reported that this occurs when:

  • There’s a problem with the ISO or CD used to install Windows 10
  • There’s hardware malfunctioning on the computer

Further Information and Manual Repair

Your Windows 10 upgrade will not be successful if you’re not able to create a user account or finish the Out of the Box (OOBE) phase of the installation. Here are some methods that will help you fix this manually.

Method 1 – Wait and retry

Some users reported that waiting for about an hour and retrying the process again will solve this problem. It’s also recommended that you keep your computer in a ventilated place while you wait to retry the process.

Method 2 – Load default user manually

This method has 2 requirements in order to work.

  1. You need to be upgrading from a previous Windows version, and
  2. Your Windows was originally configured to automatically boot to desktop

If you meet these two requirements, you can solve the error by following the steps below:

  1. Hold CTRL+ESC keys. Windows should load the default user after doing this step.
  2. Press the Windows key + X. Then, click the Computer Management icon
  3. Choose “Local Users and Groups”
  4. Double click on Users
  5. Right-click on the right pane, and then choose “New User”
  6. Create a new user account and password

Method 3 – Power down your laptop

This method only applies if you’re a laptop user.

  1. Power down your laptop
  2. Remove the battery of your laptop
  3. Wait for about 10 minutes
  4. Connect your laptop using direct current
  5. Turn on your laptop again
  6. Create a new user account and log in

Method 4 – Create a local account if you’re trying to set up a Microsoft account

Instead of connecting to a Microsoft Account after the set-up, you might want to try creating a local account. To do this, follow the steps below:

  1. Power down your computer if you are to set up a Local Account.
  2. Disconnect your computer from the Internet, either Wired or Wireless
  3. Unplug your computer, and wait for about 10 minutes.
  4. Reconnect your computer and start Windows. Do NOT connect to the Internet and make sure you’re disconnected to any devices you don’t need.
  5. Try creating a user account again

 If the steps above don’t work, you might want to try Startup repair.

Method 5 – Boot your computer from Windows 10 media

In order to do this step, you need to have official Windows 10 ISO files.

  1. Go to the “Install Now” screen
  2. Choose Repair your computer
  3. Click Advanced Options
  4. Click Safe Mode

After doing the steps above, there’s a chance you get an error message that says “installation cannot be completed in safe mode”. When you see this, just press Shift+F10. This will execute and open the command prompt of your computer.

 From the command prompt, you can try and create a new user account.

 For example, net user Username Password /add

 The username here should be replaced with the account name you want to add, and the Password here should be replaced with the password you want to use for the account.

 After replacing the username and password on the text, press the Enter button on your keyboard. You’ll know if the command is successful once you see the message, “The command completed successfully.”

You can now close the command prompt. Restart your computer and try to log in using the account you just created.

Method 6 – Use a powerful automated software

If all the above methods still don’t work, it might be best to try automated software to help you fix this problem.

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Exactly how they get into your computer

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Browser hijacker removal methods

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Some malware only targets certain web browsers. If this sounds like your case, utilize another web browser as it may circumvent the virus. The best solution to avoid this issue is to opt for an internet browser that is well known for its security measures. Firefox contains built-in Phishing and Malware Protection to keep you secure online.

Install antivirus on a flash drive

Here’s yet another solution which is using a portable USB anti-malware software package that can check your system for viruses without the need for installation. To run anti-virus using a USB flash drive, follow these simple steps: 1) Download the anti-malware on a virus-free PC. 2) Put the USB drive into the uninfected computer. 3) Double click on the downloaded file to open the installation wizard. 4) Select flash drive as the place when the wizard asks you exactly where you wish to install the application. Follow the directions to finish the installation process. 5) Transfer the thumb drive from the clean PC to the infected PC. 6) Double-click the EXE file to open the Safebytes software right from the thumb drive. 7) Click on “Scan Now” to run a complete scan on the infected computer for malware. If no other method of downloading and installing antivirus software works, then you’ve got no other choice than to hit the last resort: a complete Windows reinstallation, the only solution proven to have a 100% rate of success at virus removal. If you’re not sure which method to employ, simply call our toll-free number 1-844-377-4107 to speak to our technical support team. Our experts can take you step-by-step through the virus removal process on the phone and also fix your personal computer remotely.

A Look at the Best AntiMalware Program

These days, an anti-malware program can protect your PC from various types of online threats. But exactly how to choose the best one amongst plenty of malware protection software that is available out there? You may be aware, there are many anti-malware companies and products for you to consider. Some are good ones, some are ok types, while some are merely bogus anti-malware programs that can harm your computer themselves! When searching for antivirus software, choose one which provides dependable, efficient, and complete protection against all known computer viruses and malware. When considering commercial anti-malware software options, the majority of people opt for well-known brands, like SafeBytes, and they are very happy with it. SafeBytes anti-malware is a very effective and user-friendly protection tool that is made for end-users of all levels of computer literacy. Once you have installed this application, SafeByte's sophisticated protection system will ensure that no viruses or malicious software can seep through your computer. SafeBytes anti-malware takes PC protection to a totally new level with its advanced features. The following are some typical features found in this program: Most effective AntiMalware Protection: Safebytes is based on the very best virus engine within the industry. These engines can find and get rid of threats even during the early phases of a malware outbreak. Real-time Threat Response: SafeBytes provides round-the-clock protection for your PC restricting malware attacks instantly. It’ll constantly monitor your laptop or computer for hacker activity and also gives end-users superior firewall protection. High-Speed Malware Scanning Engine: SafeBytes Anti-Malware has a multi-thread scan algorithm that works up to 5x faster than any other protection software. Web Filtering: SafeBytes provides an instant safety rating to the web pages you’re about to check out, automatically blocking dangerous sites and ensuring that you’re certain of your safety while browsing the net. Light-weight: SafeBytes is a lightweight and simple to use antivirus and antimalware solution. Since it utilizes minimum computer resources, this tool leaves the computer’s power exactly where it belongs to: with you actually. 24/7 Live Expert Support: You can get high levels of support around the clock if you are using their paid version.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove EasyEmailSuite without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised. The following files, folders, and registry entries are created or modified by EasyEmailSuite
Files: %UserProfile%Local SettingsApplication DataGoogleChromeUser DataDefaultLocal Extension Settingsifbgbfdfdgfngigejacbmmkeklfahmka %LOCALAPPDATA%GoogleChromeUser DataDefaultExtensionsifbgbfdfdgfngigejacbmmkeklfahmka %UserProfile%Local SettingsApplication DataGoogleChromeUser DataDefaultSync Extension Settingsifbgbfdfdgfngigejacbmmkeklfahmka Search and Delete: chrome-extension_ifbgbfdfdgfngigejacbmmkeklfahmka_0.localstorage-journal Search and Delete: chrome-extension_ifbgbfdfdgfngigejacbmmkeklfahmka_0.localstorage Search and Delete: http_easyemailsuite.dl.tb.ask.com_0.localstorage-journal Search and Delete: http_easyemailsuite.dl.tb.ask.com_0.localstorage %UserProfile%Local SettingsApplication DataEasyEmailSuiteTooltab %LOCALAPPDATA%EasyEmailSuiteTooltab %LOCALAPPDATA%GoogleChromeUser DataDefaultLocal Extension Settingsifbgbfdfdgfngigejacbmmkeklfahmka %UserProfile%Local SettingsApplication DataGoogleChromeUser DataDefaultExtensionsifbgbfdfdgfngigejacbmmkeklfahmka Registry: HKEY_LOCAL_MACHINESoftwareWow6432NodeEasyEmailSuite HKEY_LOCAL_MACHINESoftwareEasyEmailSuite HKEY_LOCAL_MACHINESoftwareMicrosoftInternet ExplorerLowRegistryDOMStorageeasyemailsuite.dl.tb.ask.com HKEY_LOCAL_MACHINESoftwareMicrosoftInternet ExplorerLowRegistryDOMStorageeasyemailsuite.dl.myway.com HKEY_LOCAL_MACHINESoftware[APPLICATION]MicrosoftWindowsCurrentVersionUninstall..Uninstaller HKEY_LOCAL_MACHINEEasyEmailSuiteTooltab Uninstall Internet Explorer
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Windows can’t find one of the files in theme
Recently, a number of Windows 10 users getting an error on their computers that state, “Windows can’t find one of the files in this theme”. According to the affected users, this error occurs at random times even when they didn’t make any changes to their computer’s theme prior to getting the error. If you are one of these users, read on as this post will help you resolve this problem. If you click on the Yes button of the dialog box where the error is displayed, it won’t fix the problem as you will still get the same error from time to time. This kind of error could be caused by the executable file named “SettingSyncHost.exe”. It is possible that this executable file is unable to sync your theme all over your computer. On the other hand, it could also be due to some problems with the active theme. To resolve this issue, you can try to change the active theme, or disable the custom screensaver or disable theme syncing on your computer, as well as run a System File Checker or run the DISM tool. For more instructions, follow the options given below.

Option 1 – Try to change the active theme

The first thing you can do to fix the error is to change the active theme of your computer since the SettingSyncHost.exe file might not be able to properly sync the theme on the computer.
  • Go to Settings and click on Personalization.
  • Next, click on Themes and scroll down to apply a theme, and change the theme of the operating system.
  • After that, tap the Win + R keys to open the Run dialog box and type “%windir%ResourcesThemes” in the field, and then tap Enter to open the folder where the theme files are located.
  • Once you’re done, right-click and select delete for the active theme to remove the theme and its resources. This should fix the root cause of the problem. If not you can try to create a new Windows 10 theme and save it.

Option 2 – Try to disable the custom screensaver

The custom screensaver is a part of the mechanism of the lock screen. Although they were needed in the earlier Windows versions to prevent the discoloration of CRT monitor screens, they are no longer needed in the current version of Windows. Thus, you can try to disable it as it could be the one that’s causing the problem.
  • Click on the Start button and go to Settings > Personalization > Lock screen.
  • Here, scroll down and click on the Screen Saver settings.
  • After that, select the “Screen saver to (None)” option from the drop-down menu. This will disable the custom screensaver.

Option 3 – Try to disable theme syncing on your computer

You could also try to disable the theme sync feature to fix the problem. This has worked out for some users. To do so, follow these steps:
  • Click on the Start button and go to Settings > Account > Sync your settings.
  • From there, toggle off Themes in the individual sync settings column. This will disable the Theme syncing.
  • Restart your computer and see if the problem is now fixed.

Option 4 – Run the DISM tool

The next thing you can do is run the DISM tool. This tool is known to repair potentially corrupted files in your system as having them could also system issues like the “Windows can’t find one of the files in this theme” error. To repair these corrupted system files, you can run the DISM commands:
  • Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
  • After that, input each one of the commands listed below sequentially to execute them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-Image /RestoreHealth
  • Once you’ve executed the commands given above, restart your computer and check if the problem is now fixed.

Option 5 – Run the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the cause why you’re getting the “Windows can’t find one of the files in this theme” error. To run the SFC command, follow the steps given below.
  • Type “cmd” in the Start search and then right-click on the appropriate search result.
  • Next, select “Run as administrator” to open Command Prompt with admin privileges.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Now restart your computer and see if the problem is fixed or not.
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Malware Guide: How to remove OpenCandy

What is OpenCandy?

OpenCandy is an application that downloads and installs software, including other Internet Browsers to a computer system. Used as a bundle, this application installs additional programs that you may knowingly or unknowingly agree to install. Since most users don’t accept the challenge of reading the EULA in its entirety, they tend to download bundled applications unknowingly.

Assessment of OpenCandy PUP

During the initial assessment of OpenCandy, I was a little skeptical about what to look out for or expect. In fact, I had to install the OpenCandy.exe file twice to discern its behavior. I’m not sure how this application got its name but I do believe it has something to do with the fact that it supposedly helps Internet users open a new world of Internet browsing. That conclusion was arrived at after realizing that OpenCandy.exe installed mostly Internet browsers along with a tune-up tool on the test computer. However, as a result of the system requirements, there was a pop-up message indicating that Internet Explorer 8 was not compatible with the computer system in question. In comparison to the malware I’ve encountered since I started researching malware, OpenCandy is everything but malicious. In fact, this application is only categorized as malware because of its’ subtle covert nature of installing bundled programs unsolicited by the user. Additionally, OpenCandy coerces users into changing their Internet Browsers by installing those unrequested by the user. In fact, it’s no shock that OpenCandy chose to install the Internet Browser ‘Opera’ as a part of this bundle since it’s one of the least used browsers according to the Federal Government. Clearly, this was a smoothly disguised advertisement or promotion to force users into using the Opera Browser, along with Internet Explorer 8.0. While these aforementioned browsers in themselves aren’t malicious and are in no way considered malware, they were installed as a promotional tool and without the request of the user. Despite being mentioned within the EULA, advertisers are capitalizing on this since most users do not bother to read the agreements when installing a program. Furthermore, OpenCandy, like most other bundled applications I’ve dealt with, threw in a tune-up tool as a part of the promotion. I found this tune-up application annoying since I had to hassle my way into getting it to close from the computer screen. I can only imagine the hassle users would go through trying to remove this software. Image 7: Depiction of a scan performed by Tuneup Utilities. The scan detected that several areas on the test PC could be optimized/tuned up. Image 8: After a scan was completed using the Tuneup utility program, I was given an option to buy the full version. Nothing is wrong with this marketing strategy. In fact, most utility tools if not all will scan your computer to detect threats or loopholes, but they won't exactly allow you to fix those problems unless you buy the full version. It's not unfair, it's just business. Programs installed during the installation of OpenCandy include:
  • Web Companion: Developed by Lavasoft, Web Companion is said to be an application that serves as a security defense for your Internet browsers by preventing unauthorized changes (see image below)
  • Tuneup Utilities: Tuneup Utilities does exactly as it says. It cleans up a computer system, whereby preventing unused programs from slowing it down.
  • Opera Stable 30.01.1835.88: Opera is a fast, simple, and effective Internet browser that allows users to get around on the web.
All in all, the intent of installing an application such as OpenCandy is to unleash a world of promotion or advertisements on your computer. They are pretty annoying and in some cases difficult to remove. Furthermore, as a user, you want to control what gets installed on your computer without being dictated to or coerced in some EULA that you probably overlook. To completely remove OpenCandy PUP from your computer, click here to download and install Spyhunter.
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Not enough USB controller resources Error
As you know, USB is now being widely used in all devices with USB A as the leading type with most devices based on it. Peripheral devices such as Pen Drives, External Hard disks, and many more also use a USB port. On the other hand, USB C is also coming up to be the next big standard in the computing world because of its high transfer speeds, wider compatibility as well as support for external Graphics Processing Units. However, just recently, USB 3.0 ports have been reported to cause the following error to pop up on Windows 10 computers every time a USB device is plugged in.
“Not enough USB controller resources. The controller does not have enough resources for this device.”
To fix this error, here are some guidelines you can check out. Make sure to follow them carefully.

Option 1 – Try to use a lower generation USB port

The first thing you can do is to try using a lower generation USB port as this issue mostly occurs when a device is connected to a USB 3,0 port. This means that you have to plug in your device to a USB 2.0 port and then see if it fixes the error or not. You can easily decipher a USB 3.0 port from a USB 2.0 port as the former is in blue.

Option 2 – Try to use a dock

You could also try to use a dock to resolve the error. Note that when too much power on laptops and notebooks are drawn from the USB ports and as a USB 3.0 port draws more power compared to a USB 2.0 port. Thus, if you plug in your USB storage device into a USB 2.0 port with the help of a dock, it should fix the problem.

Option 3 – Try disabling the xHCI Mode option in the BIOS

  • First, boot your computer into the BIOS.
  • Once your computer has booted, go to the Advanced tab.
  • Next, make sure that the entry for “xHCI Pre-boot mode” is set to Disabled under the USB Configuration section.
  • Now save the changes you’ve made and then restart your computer to Windows 10 and see if the error is now fixed.

Option 4 – Update or reinstall the Universal Serial Bus Controller driver

Since it could be a driver issue, you can try to update or reinstall the Universal Serial Bus Controller drivers using the Device Manager. Refer to the following steps:
  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the “Universal Serial Bus controllers” option and then right click on each one of the USB drivers, especially the Generic USB Hub driver, and then select the Update Driver from the menu.
  • Restart your PC and then click the “Search automatically for updated driver software” option.
Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 5 – Run the Hardware and Devices Troubleshooter

You could also run the Hardware and device Troubleshooter to try and fix the “Not enough USB controller resources” error.
  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.
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