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Purchased Adobe CC applications show as trial

Buying a product and then finding out that is not working is one of the most annoying and disappointing things that a consumer can experience. It is no secret that Adobe software and services online can malfunction or detect somewhat false information and behave accordingly placing buyers in an awkward position.

Adobe no matter how huge and great can also still sometimes has software that can misbehave in this way and sometimes downloading their suite and buying it after can not be 100% registered and even after the money is transferred and purchase has been completed you can still have a trial status for your adobe cloud applications.

In this guide, we will address this issue and see how we can fix it so you can get back to your creative work in no time.

Follow this guide as it is presented step by step.

  1. Wait an hour

    No, seriously, wait an hour. Sometimes transaction and registration of transaction along with activation can take up to one hour of time. If you just made a purchase and you are still under trial in the launcher, give it a little time to detect the purchase and adjust accordingly.

  2. Check to see if your subscription is active

    Sign in to https://account.adobe.com/plans. If you have more than one account, make sure you sign in with the proper one.
    Under My plans, select Manage plan.
    In the Plan Information section, check to make sure that your subscription is active. If it’s expired, it's likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired.
    If your subscription is showing as active, then an out-of-date payment method may be the issue.
    To see if your payment information is current, in the Plan information section, select Manage payment.
    If your payment method isn’t current, update your credit card information in the pop-up window and select Save.
    Your new payment method will take effect in the next billing cycle.

  3. Sing out and then sign back in

    Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
    Select the Account icon in the upper right, and then select Sign out.
    In the confirmation dialog box, select Sign Out. The Creative Cloud apps and services associated with your account are deactivated on the computer.
    Sign in again to your Adobe account.
    Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign-in on the next screen.

  4. Update creative cloud applications

    Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
    Depending on your version of the Creative Cloud desktop app, do one of the following:
    On the Help menu, select Check for updates.
    or

    Select the three vertical dots icon in the upper-right corner of the app.
    Choose Check for App Updates from the menu.
    If you aren’t using the latest version of your Creative Cloud app, an update prompt appears next to it on the apps list. Select Update.
  5. Remove entries in the HOSTS file

    If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses).
    To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:
    Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file.
    Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually:
    To reset the hosts file on Windows, do the following:
    Navigate to C:\WINDOWS\System32\drivers\etc.
    Open the hosts file with a text editor such as Notepad.
    Check for any Adobe-related entries in the hosts file.
    If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging.
    Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries.
    Save the hosts file that you edited in the previous step. The updated hosts file should not have any Adobe-related entries.
    Move the file from desktop to the original location: C:\WINDOWS\System32\drivers\etc. When moving the file, select the Replace option.
    To reset the hosts file on macOS, do the following:
    To find the hosts file, open Finder and then choose to Go > Go to Folder. In the box, type the following location and then press Return: /private/etc/hosts
    If you are unable to locate the file, it means that the hosts file is hidden. Type the following command in terminal to unhide the file, and then repeat Step 1. chflags nohidden /etc/hosts
    Open the hosts file using a text editor such as Text Edit.
    Check for any Adobe-related entries in the hosts file.
    If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging.
    Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries.
    Save the hosts file that you edited in the previous step.
    Move the file from the desktop to the original location: /private/etc/hosts. When moving the file, select the Replace option.

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Restoro box imageFurther Information and Manual Repair

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Method One:

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Method Two:

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Method Three:

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Error Causes

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Further Information and Manual Repair

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Option 2 – Try using the Graphics Properties

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  • After that, select Display from the list of sub-options that appears.
  • From there, you will see the rotation of the screen under the “Display settings” option where you have to make sure that the slider is set to “0”.
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Option 3 – Try using the Windows Display Settings

Since the Windows Settings have a section where you can manage the display settings of your computer, you can use them to help control the resolution of your PC’s display without any trouble. There is a possibility that the settings are changed there so that’s probably why your screen is turned upside down all of a sudden.
  • Tap the Win + S keys to open search and then type in “settings” in the field and then hit Enter to open Settings.
  • After opening Settings, click on System and then on Display using the left navigation bar and then scroll to the end and select the Advanced display settings.
  • Next, click on the Display adapter properties and click on Intel HD Graphics control panel.
  • Now change the rotation to 0 Degrees. Afterward, the display should revert back to its original form automatically.

Option 4 – Check your monitor’s physical controls

There are monitors that have buttons in them that allows users to shift the rotation of the screen to 90 degrees. It could be that your monitor has these buttons without you knowing and you suddenly pressed them by mistake which caused your screen to rotate. Thus, you have to check your monitor for any physical buttons on the side and if you see a menu, navigate to its options and check if there are screen rotation options. To make it easier for you, you can simply search your monitor’s model online and see if these buttons exist. You could also go over your monitor’s manual if you still have it as it contains details with regards to screen rotation.

Option 5 – Update your Graphics drivers

  • Tap the Win + R keys to open the Run dialog box and then type in devmgmt.msc and tap Enter or click OK to open the Device Manager.
  • Expand the section for the outdated device drivers.
  • And then select the outdated driver(s) and right-click on it/them.
  • From the drop-down menu, select the Update Driver option if you wish to update the driver or select the Uninstall device if you want to uninstall the driver and then follow the on-screen instructions to install the latest version of the driver.
  • Restart your PC after the installation to allow the system to reinstall the driver.
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