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Keyboard shortcuts and hotkeys are not working

This post will guide you on what to do if your keyboard shortcuts or hotkeys are not working on your Windows 10 computer. A lot of users use hotkeys as they make things easier for them as they use their computer. However, there are instances when these hotkeys suddenly stop working. It’s actually one of the most common problems with keyboards. And so to resolve this problem, you can try out some suggestions prepared on this post.

Option 1 – Clean the keyboard keys physically

Your keyboard might not be working properly due to some dirt or other corrosion. First, you need to shut down your computer and then unplug the keyboard if you are using a desktop computer and then prepare it for cleaning. After that, use a small cotton ear cleaning tool to get between the creases and clean them. You can dip it slightly in alcohol to make it more efficient in cleaning dust and dirt. And if you can, you have the option to pull apart the keyboard completely and then wipe away all the corrosion from the inside. Once you’re done, put the keyboard back together and then plug it back into your PC. Now turn your PC on and check if the hotkeys are now working.

Option 2 – Try running the Hardware and Devices Troubleshooter

The first thing you can do to fix the problem is by running the Hardware Troubleshooter. Although it won’t make much of a difference, there’s still a possibility that it could automatically fix the problem with these function keys. To use it, refer to these steps:

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 3 – Try connecting the keyboard to a different USB port

The problem might have something to do with the USB port that’s currently in use by your keyboard. It could be that it’s not working so it makes sense to unplug it and attach it to another USB port. You can also clean the USB port on both ends to ensure that they are not affected by corrosion.

Option 4 – Uninstall previously installed keyboard software

If you have been previously using another keyboard, it might be better if you make sure that the software for the old device has been removed since there are instances when multiple software can cause problems due to similarities in actions.

Option 5 – Update the keyboard driver

You can also update the keyboard driver to fix the problem. There are cases when an outdated or corrupted driver can fix the problem. To do so, follow the steps below.

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
  • From there, look for the keyboard driver and click on it.
  • Next, right-click on the keyboard driver and select the Update driver option.
  • After that, click the “Search automatically for updated driver software” option to proceed.

Option 6 – Reinstall the keyboard driver

If updating the keyboard driver didn’t help, then you might want to reinstall it. How? Follow the steps below.

  • Tap the Win + R keys to launch Run.
  • Type in MSC into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. Look for keyboard driver, right-click on it and then select “Uninstall device”.
  • After that, unplug the device and restart your PC.
  • Then plug your device back in. Assuming your device is connected to your PC, open the Device Manager again.
  • Next, click on the Action button and click the Scan for hardware changes button. That should fix the problem.

Note: You could also completely uninstall the driver and go directly to the manufacturer’s website and download the latest driver for your hardware and then install it.

Option 7 – Enable Human Interface Device (HID) Service

Another thing to consider is the Human Interface Device Service. If this service is disabled, then no wonder why your hotkeys are not working. Thus, you need to enable this service. Refer to the following steps to do that:

  • Tap the Win + R key to launch the Run dialog box.
  • Then type “services.msc” in the field and hit Enter to open Services.
  • After opening Services, scroll down until you see the Human Interface Device service.
  • Double click on HID and make sure that its Startup Type is set to “Automatic” and then click OK.
  • Restart your PC and check if the hotkeys are now working or not.

Option 8 – Try resetting the keyboard

You might also want to try resetting the keyboard as it can also help in fixing the problem. Setting it back to its default state will surely help.

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Command prompt tips and tricks
Hello and welcome to errortools articles. Today we will talk about some great and awesome tips and tricks for the command prompt. Commands which can make your life easier and your workday more pleasant. That being said let's dive in right into muddy waters and swim out with new knowledge.

Tip 1: Read Motherboard information

There are a lot of reasons why you would like to read information from your motherboard, maybe you would like to upgrade your BIOS, perhaps you would like to know the serial number, maybe even the version number. Well, you can, type the following code into the command prompt and you will receive all information about your motherboard.
wmic baseboard get product,version,serialnumber,product

Tip 2: Copy command output to clipboard

Getting information from the command prompt to a word processor, into an email or any other medium can be somewhat troublesome, usually, people tend to screenshot or write from a command prompt into another destination, which could induce errors, and let's be honest, it is not practical. You can copy command output directly into the clipboard ready for pasting it anywhere with | clip. So for example if you would like to paste the directory structure of your c drive command would look like: dir c: | clip, now output would be placed into the clipboard ready to be pasted anywhere needed.

Tip 3: Erase data permanently

When you delete data on your hard drive, what really happens is that files are marked with a marker which marks that space for new data writing, but the data itself is still present and can be brought back. This sometimes could impose problems but if you would type: cipher /w:c Windows will write random data over each marked file deleting it forever without means to be brought back.

Tip 4: Manage your IP address

If you would like to play with your IP address and do fancy stuff with it do the following: ipconfig /release to release your IP address ipconfig /renew to renew your IP address ipconfig /flushdns to flush down DNS information and enjoy a new browsing start.

Tip 5: Check to see are packets reaching the desired location

You installed a new LAN printer, or a new switch, maybe you want to check if your new site is up and running. Use ping destination in order to see if TCP packets are reaching desired information, you can use it with a specific address like ping 192.168.1.1 or you can type a web address, for example, ping google.com and see if a connection can be established.

Tip 6: Get information about a specific command

So you learned some command prompt commands, but you do not know all of their configuration or switches? No worries, just type command/? to get a list of available switches for it. For example ipconfig/? will write you a list of available switches for ipconfig command.

Tip 7: Link and execute multiple commands one after another.

Let us say that for example, you would like to copy files into a different folder, then rename some and delete others and you need to do a couple of times. Instead of writing command after command once each one is finished link them with && and they will execute one after another.

Tip 8: Scan and repair files.

In order to scan files and repair broke or corrupted ones write in the command prompt: sfc /scannow. Please know that this command can take a long time since it is solely dependant on the number of files, their size, and the power of the computer.

Tip 9: Manage and configure your computer energy

Command powercfg will let you manage and see the power configuration of your computer. Just write powercfg/? and see what you need and want to change or get information about.

Tip 10: Associate files with applications

Windows already has some file associations defined, and some applications take over some type of files but if you want to take control into your own hand use assoc command. For example assoc.txt= "APPLICATION NAME" will associate txt files with the provided application.

Tip 11: Hide files and folder.

Do you have some folder or file with information that you do not want to be seen when someone opens file explorer? Use attrib +h <name of file> and hide file or attrib +h /D <folder name> to hide folder.

Tip 12: Get a list of installed computer drivers

Want to know which drivers are installed in your system? Use driverquery and take a look.

Tip 13: Find and locate shared folders

have you shared a folder but forgot which one and where? Do not bang your head on the wall, we have a simple solution for you. just type in command prompt net share and see everything.

Tip 14: Run commands as an administrator

You do not have administrator privileges? Do you want to bypass common blockades?
runas /user:yourdomainadministrator command
That is all that we have for you today, I certainly hope you have found something useful here and that we have managed to teach you some valuable things.
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Windows installation stuck on Set up a Pin
After you fresh install Windows 10 on your computer, it allows you to set up a PIN just before you can start using it. However, a number of users reported that the Windows 10 installation gets stuck on the “Set up a Pin” phase. If you are one of the users who experience the same thing, then read on as this post will walk you through fixing the problem. As users start to use their newly installed Windows 10 computer, they reported that the screen is still stuck even after they enter the correct PIN twice and there is no way for them to go forward or backward. Note that this is a part of the account setup and that your computer must stay connected to your internet connection before you finalize everything. And even though the PIN works when the computer is offline, the account setup still needs an internet connection, at least for a fresh installation. The solution for this kind of issue is quite easy and there won’t be any problem even if your computer shuts down or restarts since the installation is already complete and all that’s left is the account setup. To fix this problem, follow the steps given below. Step 1: The first thing you have to do is to turn off your internet connection or disable all connectivity from your computer. Note: If you are using either an Ethernet cable or a Wi-Fi switch to connect to the internet, you have to disable or remove them. But if you don’t have any options, just completely turn off your internet connection. Step 2: The next thing you have to do is to force your computer to shut down and then restart your computer. The setup process will eventually pick up exactly where it left off. The only difference is that there is no connection to the internet and your screen will no longer be stuck on the PIN setup screen so you now have the option to skip it and wait until you’re logged in for the first time. Step 3: Once you’re done, you can then you can choose to Setup Pin later on and turn your internet connection back on or connect your computer with an internet connection.
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INET_E_RESOURCE_NOT_FOUND
The previous Windows versions all came with Microsoft's browser Internet Explorer. A lot of users love it because not only that it is easy to use. It is also very fast. Users didn’t have to worry about compatibility because it is almost always compatible with its Windows Version. When they introduced Windows 10, they changed the name of the browser from Internet Explorer to Microsoft Edge. It is faster and more user-friendly compared to its predecessors. But after the Creator Update, some experienced receiving the inet_e_resource_not_found error code. In contrary to what everyone expects, you actually don’t have to uninstall and reinstall the Microsoft Edge App. What you can do is reset the browser in your Apps & Features Settings in your Microsoft Settings.

To reset the browser you can follow the steps below:

  1. Click on the Windows icon and go to settings.
  2. Click on Apps and this will bring you to the Apps & Features page. Look for Microsoft Edge from the list of Apps and click on it.
  3. Choose Advance Option
  4. Scroll down then Under Reset, click on repair or reset. When you repair it will fix the existing problem but the data that caused the problem may still be present and can still cause problems. If you click on reset, it will delete all the cache and cookies that are installed in your browser but it will save your Favorites as well as your bookmarks.

Another way to resolve this is by disabling the feature TCP Fast Open on Microsoft Edge. To disable this, go ahead and follow the steps below:

  1. Open the Microsoft Edge browser.
  2. Type in about: flags on the Address (URL) bar.
  3. Under Networking, uncheck the Enable TCP Fast Open.
  4. Close your Microsoft Edge browser and open a new one.
Flushing the DNS also worked for other Users. Sometimes, the error code the inet_e_resource_not_found is caused by a corrupted DNS cache. There are 2 ways to flush your DNS. The first option is to use the command prompt to run the command.
  1. To access the Command prompt or CMD, you can search for it on Cortana or you can click on the Windows icon to access the Programs, scroll down to the Windows System folder and click on it.
  2. A drop-down menu will show up, click on Command Prompt which is the first on the list.
  3. Type in the code ipconfig /flushdns and press enter.
  4. There will be a message that will show that says Windows IP configuration successfully flushed the DNS Resolver Cache
  5. Exit the CMD by typing exit and press enter.
The easiest way to do this is to Press the keys Window + R on your keyboard. Type in ipconfig /flushdns in the search box and hit enter or click on OK. These are only some of the ways to resolve the inet_e_resource_not_found. There are other ways to further troubleshoot this issue such as reinstalling your Wifi Adapter Driver or adjusting the DNS Server Address. But most of the time, users are able to resolve the issue with the steps provided above.
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Unhandled Exception occurred in Application
If you encountered an error message that says, “Unhandled exception has occurred in your application”, when you start your Windows 10 computer, read on as this post will guide you on how you can fix it. This kind of error usually appears in a Microsoft .NET Framework window and it mostly pops up as soon as you turn on your computer. Here’s the complete context of the error message:
“Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.”
When this error occurs, your computer may freeze or display other suspicious behavior at times. Either way, there are several options you can check out in this post to resolve this issue, so read on. This kind of error could be caused by several factors. It could be due to your antivirus program or other third-party programs installed on your computer. It is also possible that the installation of the Microsoft .NET framework id corrupted or some of its installation files are corrupted. Thus, to fix the error, there are a few suggestions you need to follow such as:

Option 1 – Try to temporarily disable your anti-virus program

As mentioned, the error could be due to the antivirus program or the Windows Defender Firewall installed on your computer. Thus, disabling them or any security software installed in your computer is always a good idea you can try when you’re not able to access the shared drive in your computer. There are times when you encounter problems like the “Unhandled exception has occurred in your application” error due to interference of antivirus or security programs. Thus, you have to disable both your antivirus program in the meantime and check if it fixes the error or not.

Option 2 – Put your computer in a Clean Boot State

As pointed out, it is possible that some third-party program or service is the one that’s behind the problem. To isolate this possibility and to identify the culprit, you have to put your computer into a Clean Boot State. To do so, follow the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Once your computer has restarted, check if the error is now gone. If it is, then the culprit is some third-party program. Thus, you have to enable the third-party programs one by one to find out which one of them is causing the the “Unhandled exception has occurred in your application” error.

Option 3 – Try to run a System File Checker scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why you’re getting the “Unhandled exception has occurred in your application” error. To run the SFC command, follow the steps given below.
  • Type “cmd” in the Start search and then right-click on the appropriate search result.
  • Next, select “Run as administrator” to open Command Prompt with admin privileges.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Now restart your computer and see if the problem is fixed or not.

Option 4 – Install and update Dependencies

There are times when programs and applications need to have drivers and supporting software installed for them to properly work. Although the installation usually takes care of it, it’s time for you to do some manual check especially if you are getting this issue of abnormal program termination.
  • Install some qualified drivers – A number of high-end games and applications need to have correct and valid drivers for them to work. They just don’t work with general drivers though. Microsoft has this Windows Hardware Quality Labs testing also known as WHQL testing which makes sure that drivers meet the correct experience and pass through the proper testing before certification. Thus, when installing drivers, you need to ensure that they are qualified drivers for your Windows 10 PC.
  • Download and install or Update DirectX – As you know, Microsoft DirectX is a suite of technologies developed by Microsoft to provide hardware acceleration for heavy multimedia applications like HD videos and 3D games. Since you are using Windows 10, you have the DirectX 12 version while the earlier Windows versions use the DirectX 11 version.
  • Install the Microsoft DirectX End-user runtime – The Microsoft DirectX end-user runtime gives updates to version 9.0c as well as previous versions of DirectX. To install it, click on this link and download it.
  • Update or install the .NET framework – The .NET framework is used by games and applications during development which means that without the runtime files that are installed in your computer, it definitely won’t work. Thus, you need to install or update this framework. You can also use the .NET setup verification tool to verify it.
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Configuring Snapping feature in Windows 11
The Snapping feature was introduced as an essential part of Windows 11 and I like it very much, it lets you organize your opened windows much faster and with more control. However, some people do not like the feature, worry not because you can turn it off, or if you prefer you can just remove the showing layout option that is shown when hovering over Minimize/Maximize button.

Snapping feature windows 11Removing options all together

To completely turn off Snap layout in Windows 11 follow these steps
  1. Open Windows 11 settings by pressing ⊞ Windows + I
  2. Select System on the left part of the screen
  3. In System options select Multitasking
  4. At the top of Multitasking Click on the switch next to Snap Windows
  5. Close settings
Changes will be automatically applied and you will no longer have Snap layout functionality.

Removing layout graphic from Snapping feature

If you like the snap Layouts feature but are not very fond of the layout graphic that is popping up each time you hover over Minimize/Maximize button do not worry, there is an option to turn just that off and keep the feature itself.
  1. Open Windows 11 settings by pressing ⊞ Windows + I
  2. Select System on the left part of the screen
  3. In System options select Multitasking
  4. Click on the Snap Windows menu
  5. Deactivate Show Snap Layouts When I Hover over a Window’s Maximize button
  6. Close settings
Now you will be able to use the Snap Layout feature without layout graphics showing. If you want to reverse any of these options and go back to standard-setting, just follow the steps and turn features ON.
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Fixing the Java Error Code 1603 in Windows 10
You might have experienced a situation where you’re trying to install or update your Java application on your Windows 10 computer but were not able to do so for some reason. One of the problems you can encounter while updating or installing Java is Error Code 1603. There are two ways you can install Java – you have the option to choose where to get Java either from the online download or offline download. There are times when before you can install Java, you might have to disable the firewall first as it may interrupt the Java online installation. And while doing so, if you are getting the “Java Update or Install did not complete – Error Code 1603” error message, read on as this post will show you what you can do to fix it. At the time of writing, the exact cause of this error is still unknown. On the other hand, you must still check if you have fulfilled all the system requirements needed to install Java. You have to make sure that your Windows 10 PC has sufficient disk space available for the Java installation or update. In addition, you also have to make sure that you meet all the hardware requirements and you are using a popular web browser for the installation, and that you have administrative privileges for download and installation. To fix the “Java Update or Install did not complete – Error Code 1603” error, here are some suggestions you can try.

Option 1 – Restart your computer before you install the new Java package

You might have to restart your computer if you got the error code 1603 while installing Java through an offline download.
  • Restart your computer.
  • Next, download and install the offline installer of the Java package from the official site of Java and not some third-party source.
  • In the prompt box that appears while downloading the Java package, select the option Save in and save the package in your preferred folder.
  • After that, navigate to the saved, downloaded package on your computer and then double click on the file to begin the installation process.
After that, if it didn’t fix the problem and you’re still getting the error code 1603, follow the next given option below.

Option 2 – Uninstall the old versions of Java before you install the new package

  • Open the Control Panel.
  • After that, click on Programs and features.
  • Then select the old Java package and click on Uninstall.
  • Restart your computer and then try installing the new Java package again from its official site.

Option 3 – Disable the Java content in the browser you’re using via Java Control Panel and reinstall Java

  • Open the Control Panel again.
  • And then click on the Java icon to open the Java Control Panel.
  • Next, navigate to the Security tab and then uncheck the “Enable Java content in the browser” option.
  • Then click on Apply and then Ok to save the changes made.
  • Now install the new Java package again after you download it from its official website.
  • Once the installation is completed, re-enable the “Enable Java content in the browser” option in the Java Control Panel as it is essential especially if you are running Java content in your browser.
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Enable or disable Fast User Switching
When your computer is slow, you don’t have much choice but to wait until it gets done with a task at its own pace, albeit a slow one. So if you want to switch user accounts on your computer a couple of times daily, then a slow computer can get really irritating. What makes system processes slow is that the accounts have some programs or applications running and resources allocated to them. And besides, if your computer is already low on performance, it will kill the natural fluidic flow of the user. But worry not, for this post will guide you in switching user accounts with the help of some minor tweaks in your Windows 10 computer. To disable or enable Fast User Switching, you have two methods to do that using the Registry Editor and the Group Policy Editor. Either way, refer to the instructions laid out below.

Option 1 – Enable or disable Fast User Switching via Registry Editor

  • Tap the Win + R keys to open the Run dialog box.
  • After that, type “Regedit” in the field and tap Enter to open the Registry Editor.
  • Next, go to this registry key: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionPoliciesSystem
  • Then right-click on System and select New > DWORD (32-bit) Value and name this newly created DWORD as “HideFastUserSwitching”.
  • Now double click on it. If you want to enable Fast User Switching, input “0” as the value, and if you want to disable it, input “1” as its value.
  • Restart your PC to successfully apply the changes made.

Option 2 – Enable or disable Fast User Switching via Group Policy Editor

Take note that this option will not work if you are using the Windows 10 Home edition since the Group Policy Editor does not come with Windows 10 Home. Refer to the steps below to enable or disable Fast User Switching using Group Policy Editor.
  • Tap the Win + R keys to open the Run dialog box and then type in “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
  • Next, navigate to this path inside the Group Policy Editor: Computer ConfigurationAdministrative TemplatesSystemLogon
  • Now double click on the configuration listing labeled as “Hide entry points for Fast User Switching” to open the configuration page.
Note: On the configuration page, you will see the following description:
“This policy setting allows you to hide the Switch User interface in the Logon UI, the Start menu, and the Task Manager. If you enable this policy setting, the Switch User interface is hidden from the user who is attempting to log on or is logged on to the computer that has this policy applied. The locations that the Switch User interface appears in the Logon UI, the Start menu, and the Task Manager. If you disable or do not configure this policy setting, the Switch User interface is accessible to the user in the three locations.”
  • From there, you can choose to enable or disable the Fast User Switching depending on your preferences. After you’ve selected, click OK and exit the Group Policy Editor.
  • Now restart your PC to apply the changes made successfully.
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A Quick Guide to Fixing the Error 0x800ccc7d

0x800ccc7d - What is it?

0x800ccc7d is an SSL (Secure Sockets Layer) error message code that occurs in applications like Microsoft Outlook or Outlook Express. The error message is displayed as: ‘ unknown error 0x800ccc7d- secure sockets layer ’. Many offices use Microsoft Outlook for email communication and sending instant messages within the office. This is a highly functional application that enables users to interact with peers efficiently, manage contacts, journals, and reminders. However, the error 0x800ccc7d may hamper your ability to send and receive emails efficiently. Therefore it is advisable to repair it right away.

Solution

Restoro box imageError Causes

The error 0x800ccc7d is triggered by the following causes:
  • Damaged profile in Outlook
  • Incorrect email account settings
  • The Outlook installation is corrupt and damaged. This usually happens due to issues in hard disk storage.
  • The outgoing SMTP server does not support secure connections

Further Information and Manual Repair

If you come across 0800ccc7d error code while using Microsoft Outlook or Outlook Express, then don’t you worry! This problem can be easily resolved. In fact, it is so easy to repair that you can do it by yourself even if you are not a technical expert. Here are some ways to fix the 0800ccc7d SSL Outlook error:

Solution 1: Use Scanpst.exe

You may not know this but Microsoft offers an inbuilt Outlook Repair tool. This tool is technically known as Scanpst.exe. This tool is useful when you need to repair Basic header corruption. However, it may not be the best choice if the problem is big and complex.

Solution 2: Reset Your Outlook Settings

Sometimes this error message may occur when the STMP server requires authentication or does not recognize the senders' email addresses. In this scenario, you should check your Outlook settings to make sure that your STMP username and server are correct. For this follow this procedure:
  • Go to the Tools menu and then click on Accounts
  • Now click on your email account then check its properties
  • Click general and make sure that your email address is created in your account’s control panel. If not, then edit and create.
  • Next, click servers and see if the box next to the option that says My server requires authentication is checked or not. If not, then check it to resolve the error.

Solution 3: Disable any Anti-Virus

Another alternative to resolve this error is to disable any Anti-virus or Firewall you have installed on your PC. Once you disable it then try sending or receiving the email again. This usually works.

Solution 4: Download 0x800ccc7d Repair Tool

The fourth solution available to resolve this issue is by downloading the 0x800ccc7d repair tool. Though it is similar to Microsoft Outlook built-in scanpst.exe tool, but as compared to it the 0x800ccc7d repair tool is a highly functional tool. There are many 0x800ccc7d repair tools available but we recommend you to Restoro. This tool is a third-party tool that can deal, scan, and fix 0x800cc7d error in no time. What makes this repair tool an excellent choice is that it can repair all broken PST files and emails, recover Outlook items, retrieve deleted files, recover password-protected data, split files to recover oversize PST files, and more. To access and install the 0x800ccc7d repair tool all you need to do is download it here and install it on your PC. Now run it to scan errors. Once the errors are scanned, hit the repair tab to resolve. So, next time when you experience the error 0x800ccc7d, try using these solutions to fix the problem right away!
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Fix We couldn’t install some updates
If you encounter the “We couldn’t install some updates because the PC was turned off” while trying to run Windows Update on your Windows 10 computer, then read on as this post will give you a couple of suggestions you can use as a reference to fix this error. Make sure to follow the options given below carefully.

Option 1 – Perform basic computer troubleshooting

If you get the “We couldn’t install some updates because the PC was turned off” error on your laptop, then it’s recommended that you connect your laptop to a power source and then try clicking the Update button again. In addition, you also have to make sure that your computer stays awake until the Windows Update process is completed. This will ensure that your computer does not go into an idle state and interfere with the process.

Option 2 – Try deleting the files from the SoftwareDistribution folder and resetting the Catroot2 folder

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to the steps below.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer and then try to run Windows Update once more.

Option 3 – Try restarting the Windows Update Services

  • Open the Services Manager.
  • From there, make sure that you set the following services and Startup types:
    • Background Intelligent Transfer Service: Manual
    • Cryptographic Service: Automatic
    • Windows Update Service: Manual (Triggered)

Option 4 – Try to run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “We couldn’t install some updates because the PC was turned off” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Try to install the Windows Updates manually

As mentioned, the error might be because Windows missed installing a particular update which is why you are not able to proceed with the current update. So to resolve the issue, you need to install the update that wasn’t installed by downloading it from the Microsoft Update Catalog website. You also have to make sure that you didn’t turn off the Windows update or have it delayed.

Option 6 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows update error. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.
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Chrome won’t clear Browsing History and Data
As you know, one of the most popular browsers these days is the Google Chrome browser. Browsing the web every day using your Chrome browser, leaves a trail of browsing history. Google uses the browser history to streamline and make the browsing experience a lot better. But there are times when Chrome users experience trouble in deleting their web browsing history, data, cookies, and cache. In this post, you will be guided through specific settings that will help you in getting rid of the browsing history in Chrome. There are several options you can take in clearing the browsing history in Chrome. But before you try them, you can try the basic one first using the following steps:
  • First, click on the three-dotted icon and click on History from the menu.
  • Next, click on the Clear browsing data option and select “All time”.
  • Then select the type of history you want to delete.
  • After that, click on the Clear Data button.
If clearing the browsing history in Chrome the old way didn’t work, then you can try to check out the options provided below.

Option 1 – Clear the cache using the File Explorer

The first thing you can do is to clear the cache by using File Explorer. To get started, refer to these steps:
  • Tap the Win + E keys to open File Explorer.
  • Next, navigate to the following paths:
    • C:/Users/YOURUSERNAME/AppData/Local/GoogleChrome/User Data/DEFAULT/Cache
    • C:/Users/YOURUSERNAME/AppData/Local/GoogleChrome/User Data/PROFILENAMECache
  • From the given locations above, replace “YOUR USERNAME” with the user profile name you use and then search for a file named “Cookies”.
  • Now delete its contents.

Option 2 – Reset Chrome

Resetting Chrome can also help you fix the error. This means that you will be restoring its default settings, disabling all the extensions, add-ons, and themes. Aside from that, the content settings will be reset as well and the cookies, cache, and site data will also be deleted. To reset Chrome, here’s what you have to do:
  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.

Option 3 – Try to clean reinstall Chrome

There are instances when programs leave files behind after you’ve uninstalled them and the same thing can happen to Chrome so before you reinstall Chrome, you have to make sure that you have deleted the User Data folder. To do so, refer to the following steps:
  • Hit the Win + R keys to open the Run dialog box.
  • Next, type “%LOCALAPPDATA%GoogleChromeUser Data” in the field and hit Enter to open the User Data folder.
  • From there, rename the default folder and name it something else, e.g. “Default.old”.
  • After that, install Google Chrome again and check if the issue is now fixed.
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