Fix Windows Upgrade Error 0x800701E3

CPU Not Compatible – What Is It

Some users wanting to upgrade to Windows 10 from Windows 7 or Windows 8.1 experienced errors with installation. One of these errors is CPU Not Compatible. When you click and run the “Get Windows 10” from your system tray bar, you’ll receive the “CPU is not compatible with Windows 10” error. When this happens, it might be good to check if there’s a bug or if your NX feature (a requirement for the Windows 10 installation) is enabled.

Solution

Error Causes

The “CPU is not compatible with Windows 10” error normally occurs when:

• NX feature is not enabled
• You experienced the Windows 10 bug

Further Information and Manual Repair

To successfully upgrade to Windows 10, your CPU must support Physical Address Extension (PAE), SSE2, and NX features. If any of these features are not activated on your system, it’ll cause the CPU not compatible error. However, some users still reported experiencing this error even though their CPU has these features activated. Normally, this is due to the bug that Windows acknowledged.

If any of these two scenarios apply to your computer, the following methods will help you fix the problem:

Method 1 – Check for bugs

The bug applies to some Windows 7 and Windows 8.1 systems. The bug occurs when the “Get Windows 10” app fails to recognize CPUs as being compatible. This produces a false negative result with a message, “Here’s why Windows 10 cannot be installed on this PC: The CPU isn’t supported”. To fix this bug, Microsoft released an update.

Unfortunately, the patch update (KB2976978 for Windows 8/8.1 and KB2952664 for Windows 7 SP1) to fix the bug may not be automatically downloaded to your computer. If this is the case, you need to verify first if the patch was installed correctly. To do this, follow the steps below:

1. Click ‘Start’ and type in View Installed Updates. The “View installed updates” icon should appear. Click the icon.

2. Go to the Search bar (Top right portion) then type the patch name for your system. Make sure that you type the correct patch name for your system since Windows 7 and Windows 8/8.1 have different names. If you find the patch, it means it’s already installed. You can now upgrade to Windows 10 without the CPU not-compatible error.

3. But, if you can’t find it you need to install the patch manually.

4. Go to Windows Update then click the “Check for Updates” button.

5. Browse through the available updates and look for KB2976978 for Windows 8/8.1 or KB2952664 for Windows 7 SP1

6. Download the right patch. You may need to reboot your system once it’s done.

7. The downloaded patch should be applied after a day or two with the Windows Task Scheduler. Once the patch is applied, you can now upgrade to Windows 10.

Method 2 – Check CPU features and activate them if needed

A major requirement for Windows 10 upgrade is for the CPU to have Physical Address Extension (PAE), SSE2, and NX features enabled on your system. If you receive the CPU not compatible error, one possible cause is that any of the mentioned features are not available OR not enabled on your system. Here’s how you can fix this:

1. Verify if your CPU supports the three instruction sets. You can use software that provides information like this. If all three are available, proceed to the next step.

2. Go to your computer’s BIOS. To do this, reboot your computer. You will need to press a key specific to your computer’s manufacturer (usually it’s F12, F8, F2, or DEL).

3. Look for the NX (No Execute Bit) settings. This is normally found in the “Advanced Configuration” menu, or something similar to this. Just take note that the NX setting can be named differently in BIOS. Some other names include EDB (Execute Disabled Bit), EVP (Enhanced Virus Protection), Execute Disabled Memory Protection or No Excuse Memory Protect.

4. Once you’re in the NX settings, make sure that it’s enabled.

5. Exit the BIOS and SAVE your changes.

6. Boot your computer normally, then try upgrading to Windows 10 again through the “Get Windows 10” app found in the system tray.

Method 3 – Force enabling NX Bit

If changing the settings in your BIOS doesn’t do the trick, your final option is to force enable the NX bit in your Windows system. However, this is only applicable IF and ONLY IF your CPU does support it. To force enable NX bit, do the following:

1. Click Start and go to command prompt (Type “cmd” – no quotes) and press enter.

2. Copy and paste the text below to the command prompt.bcdedit.exe /set {current} nx AlwaysOn

3. Execute the command. You will need to reboot your computer once this is done.

4. Download and install Windows 10

Method 4 – Use a trusted automated tool

If you still experience the error after doing the methods above, you might want to try a powerful and trusted automated tool to fix the job.

As you know, the Win + X menu, which is the shortcut context menu, is a useful way to launch several utilizes in Windows such as Power Options, Windows PowerShell, Event Viewer, Device Manager, and so on. However, there are times when you might experience difficulty in identifying the required utility. This is actually a part of the Windows 10 shell that goes out of scope in the customization of Windows 10. However, there is an easy trick you can use to do that. So in this post, you will be guided on how you can rename the options in the Win + X menu in Windows 10. In case you don’t know, the context menu is divided into three groups. Microsoft has categorized the bottom-most part as Group 1, while the middle part is categorized as Group 2 and the first part as Group 3. To rename these options, you need to use File Explorer and follow the instructions laid out below. Step 1: First, tap the Win + E keys to open File Explorer. Step 2: Next, navigate to this path: %LocalAppdata%MicrosoftWindowsWinX Step 3: From there, you should see three folders as Group 1, Group 2, and Group 3. Open the appropriate folder of your choice. Step 4: After that, right-click on the shortcut option you want to rename and then select Properties. Step 5: Next, navigate to the Shortcut tab under the Properties window. Step 6: Now in the text field of Comment, enter the new name of the option you selected. Step 7: Click on the Apply and OK buttons to save the changes made. Note: You can now either Sign back in or sign out of your Windows 10 User Account to see the result of the changes you’ve made. You could also restart the process of File Explorer via Task Manager. This will close the File Explorer as well as the shell components and then only launch the shell components again. In addition, you can check the Win + X menu to see the customized name that you’ve just set for a particular option. As you can see, even though it does not add anything extra, it is still a lot better in knowing how you can customize it.

As you know, Windows 10 is equipped with a Mobile Hotspot feature that allows users to share the existing internet connections to other devices over Wi-Fi. However, one of the downsides to this feature is that it does not stay on if there are no devices connected to it for over five minutes. In other words, if there are no devices connected to the mobile hotspot for five minutes, it will turn off automatically. Thus, if you want the mobile hotspot to stay turned on, then you’ve come to the right place as this post will walk you through how to stop the Mobile Hotspot from turning off in Windows 10. There are two scenarios tackled in this post wherein the Mobile Hotspot feature turns off automatically and where the hotspot disables when there is no internet connection. To remedy these scenarios, you can try turning off the power saving feature or use a PowerShell command to change the “PeerlessTimeoutEnabled” settings or increase the Mobile Hotspot idle timeout settings. You could also increase the timeout period when a cellular connection is not available or disable the Wi-Fi and network adapter power management options. For detailed instructions, refer to each one of the given options below.

Option 1 – Try turning off the power saving feature

The first solution you can check out is to turn off the power-saving feature. To do so, follow these steps:

• Open the Settings app and go to Network & Internet and from there, click on the Mobile Hotspot option.
• Next, toggle the “Share my Internet connection with other devices” option.
• After that, toggle the “When no devices are connected, automatically turn off mobile hotspot” option.

Option 2 – Execute a command in PowerShell

The next option you can try to keep the mobile hotspot turned on is through a command in PowerShell. To get started, follow these steps:

• Tap the Win + X keys and select the “Windows PowerShell (Admin)” option.
• Next, execute the following command to make sure that the Mobile Hotspot stays on even when no devices are connected to it:

powershell -windowstyle hidden -command "Start-Process cmd -ArgumentList '/s,/c,net stop "icssvc" & REG ADD "HKLMSYSTEMCurrentControlSetServicesicssvcSettings" /V PeerlessTimeoutEnabled /T REG_DWORD /D 0 /F & net start "icssvc"' -Verb runAs"

• After the command is executed, here is what the script is doing in the background:
  • It stops the Mobile Hotspot service (icssvc).
  • It navigates to this registry path (HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesicssvcSettings) and creates a DWORD key named “PeerlessTimeoutEnabled” which has a value of 0.

• It then restarts the Mobile Hotspot Service (icssvc).

Option 3 – Try increasing the Mobile Hotspot idle timeout settings

Another option you can try is to increase the idle timeout settings of the mobile hotspot. In case you don’t know, the default timeout when there’s no active connection is about five minutes. So if you don’t want to keep it on always but want to keep it on longer than five minutes, then this option is for you. All you have to do is change the same key (PeerlessTimeout) as mentioned above, at a different location. In fact, you can change it to a maximum of 120 minutes. To give this a try, follow these steps:

• Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then tap Enter to open the Registry Editor.
• Next, navigate to this registry path: HKLMSystemControlSet001ServicesICSSVCSettingsPeerlessTimeout
• From there, change its value to anywhere between 1 up to 120.
• Once done, exit the Registry Editor and restart your computer.

Option 4 – Try increasing the timeout period when a cellular connection is not available

There are many times when you want to connect devices so it becomes part of the network. And as pointed out, the Mobile Hotspot turns off automatically when there is no internet or mobile data but when you use a registry setting, you can change any value between 1 and 60 inclusive.

• Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then tap Enter to open the Registry Editor.
• Next, navigate to this registry path: HKLMSystemControlSet001ServicesICSSVCSettingsPublicConnectionTimeout
• From there, set the value of the “Timeout” key between 1 and 60.
• After that, close the Registry Editor and restart your PC.

Option 5 – Try to disable the Wi-Fi and Network adapter in Power Management options

As you know, the Wi-Fi adapter and the network devices have properties that will turn off when on battery and when it’s not used for a long time so you can try to disable these options.

• Tap the Win + X + M keys to open the Device Manager.
• Next, expand the list of Network devices and select the Wi-Fi adapter.
• After that, go to the Power Management tab and make sure that anything related to power saving should be turned off. This will ensure that none of the network devices will turn off the Mobile Hotspot or trigger anything that will do that.

As you know, the Videos folder can be found under “This PC” by default on your Windows 10 computer. However, as per the reports of some users, there are a few occasions where it somehow gets replaced by the Documents folder. In other words, the Videos folders are replaced by a duplicated copy of the Documents folder. Out of the two Documents folder, one Document folder will contain all the usual files and subfolders while the second one is empty. Although when you click the Documents icon on your Desktop (if you have a shortcut), it will still take you to the right Documents folder. To fix this particular issue and get the Videos folder back in the File Explorer, here are some potential fixes that should help.

Option 1 – Run System Restore

The first thing you can try to do to resolve the problem is to run System Restore. This can help you go back to the previous state of your computer before the issue with the Videos and Documents folder.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 2 – Try to restore Defaults

The next thing you can do is to restore Defaults. How? Refer to these steps:

• Open File Explorer and then right-click on any of the two Documents folders.
• After that, select the Properties option from the context menu and switch to the Location tab and click on Find target.
• Next, copy the address and paste it in the field above the “Find target” option, and then click the “Restore Default” button.

Option 3 – Try to change the Registry Path

• Tap the Win + R keys to open the Run dialog box.
• Then type “Regedit” in the field and tap Enter to open the Registry Editor.
• Next, navigate to this registry path: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders
• After that, edit the path for {35286A68-3C57-41A1-BBB1-0EAE73d76C95} under the “User Shell Folders” key to match the path shown for My Videos: %USERPROFILE%Videos.
• Once you’re done, open the folder under “This PC” that has the Documents icon and tap Shift + right-click in the folder background, and then select the “Open PowerShell window here” option to fix the naming of the Documents folder. The path should read: “C:users<UserName>Documents.
• Next, execute this command: ri desktop.ini –force
• The command you entered will delete the files and folders and so when added for Documents, it will get rid of the empty Documents folder.
• Now all you that’s left to do is to find where the target location is going to be for both folders and check if anyone foes to the user name location.
• Then delete the one which goes to the incorrect location.

As you know, one of the most popular browsers these days is the Google Chrome browser. Browsing the web every day using your Chrome browser, leaves a trail of browsing history. Google uses the browser history to streamline and make the browsing experience a lot better. But there are times when Chrome users experience trouble in deleting their web browsing history, data, cookies, and cache. In this post, you will be guided through specific settings that will help you in getting rid of the browsing history in Chrome. There are several options you can take in clearing the browsing history in Chrome. But before you try them, you can try the basic one first using the following steps:

• First, click on the three-dotted icon and click on History from the menu.
• Next, click on the Clear browsing data option and select “All time”.
• Then select the type of history you want to delete.
• After that, click on the Clear Data button.

If clearing the browsing history in Chrome the old way didn’t work, then you can try to check out the options provided below.

Option 1 – Clear the cache using the File Explorer

The first thing you can do is to clear the cache by using File Explorer. To get started, refer to these steps:

• Tap the Win + E keys to open File Explorer.
• Next, navigate to the following paths:
  • C:/Users/YOURUSERNAME/AppData/Local/GoogleChrome/User Data/DEFAULT/Cache
  • C:/Users/YOURUSERNAME/AppData/Local/GoogleChrome/User Data/PROFILENAMECache
• From the given locations above, replace “YOUR USERNAME” with the user profile name you use and then search for a file named “Cookies”.
• Now delete its contents.

Option 2 – Reset Chrome

Resetting Chrome can also help you fix the error. This means that you will be restoring its default settings, disabling all the extensions, add-ons, and themes. Aside from that, the content settings will be reset as well and the cookies, cache, and site data will also be deleted. To reset Chrome, here’s what you have to do:

• Open Google Chrome, then tap the Alt + F keys.
• After that, click on Settings.
• Next, scroll down until you see the Advanced option, once you see it, click on it.
• After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
• Now restart Google Chrome.

Option 3 – Try to clean reinstall Chrome

There are instances when programs leave files behind after you’ve uninstalled them and the same thing can happen to Chrome so before you reinstall Chrome, you have to make sure that you have deleted the User Data folder. To do so, refer to the following steps:

• Hit the Win + R keys to open the Run dialog box.
• Next, type “%LOCALAPPDATA%GoogleChromeUser Data” in the field and hit Enter to open the User Data folder.
• From there, rename the default folder and name it something else, e.g. “Default.old”.
• After that, install Google Chrome again and check if the issue is now fixed.

Error Code 0x80070070 - What is it?

Error code 0x80070070 can be presented when there is not enough drive space on the computer to install updates. It is possible to uninstall apps that are not often used, or you may delete or archive files that are no longer needed, you may even add on some removable storage space to free up the internal memory of the computer. The computer needs a significant amount of internal memory in order to be able to update the operating system properly. When the computer fails to have the amount of memory that is needed to perform the update, the error code 0x80070070 will be presented. If this error message is not resolved, your computer might be opened to other error messages, including error code 0x80072EE2.

Common symptoms include:

• Windows cannot install updates properly.
• You might not be able to install any additional programs or apps onto the computer.
• When you check the memory of the computer, it may be very near its full capacity.

Solution

Error Causes

The Windows 10 upgrade error is caused by varying factors including a lack of computer space or resources, malware or virus infestation, or a clogged registry on the computer.  The error code 0x80070070 will present itself when there is not enough free space on the computer to perform the necessary updates on the computer. Too many apps or programs downloaded onto the computer, too many photos, or too much music may also contribute to the lack of storage space on the computer, thus contributing to the error, and the computer not being able to install the updates to the operating system properly.

Further Information and Manual Repair

There is not a lot of information regarding this error code, but there are a few methods to repair it when it does present itself. There are practical and manual steps that can be taken when trying to get the PC up and running. The primary way to solve this problem is to free up disk space and there are several ways to do this. Please do note that if these methods seem confusing or too complicated, do contact a Windows repair technician so that they may properly correct the problem. You will need to know for sure that it is error code 0x80070070 that you are dealing with so that these options are the best bet for fixing it.

Method One: Disk Cleanup

It is important to know how much space there is on the computer to start with prior to trying to free up any space. Use the free program on the computer called the Disk Cleanup tool. This will save time and free up some hard drive space while optimizing the computer to work better.

From the Start menu, browse to the Explore option, and then select This PC. Right-click on the C drive, and then select Properties. Select Disk cleanup. From here, select the options that you would like to clear. Make sure that the recycle bin is emptied of any temporary files or any error logs. Once done, select Okay.

Use this same process to clear the system files after an update from Windows, as they may still have files from the old operating system in place.

Method Two: Remove Unwanted Apps

Go through your computer and remove any unwanted apps that are present. There are sure to be some that you do not use or do not want.

Follow these steps: From the Start menu, select Settings. Then, select System, Apps, and Features. When you have found the program that you would like to uninstall, select it and then select Uninstall. NOTE: some apps that are built into Windows do not have the capability to be uninstalled. Once you have selected Uninstall for the app or program, follow all directions that appear on the screen.

Method Three: Cloud Storage

If there are a lot of media, photos, documents, videos, and the like that are not used on a regular basis, try out cloud storage. These files will still be in your possession and will be able to be accessed from anywhere. There are many applications or websites that cater to this.

Method Four: External Storage Options

If none of the above methods work, add more storage. To acquire more storage, you can incorporate devices such as SD cards, USB flash drives, and even external hard drives.

Method Five: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

If your Microsoft Edge browser and Windows Store apps are now unable to connect to the internet after you have just installed the newly released Windows 10 v1809 October 2018 update, then this post might help. As you know, Microsoft has made a change recently and because of this, some users are getting the “Hmm, we can’t reach this page” error when they try to open Microsoft Edge as well as other pre-installed apps like News, Mail, and so on. Aside from that, you also won’t be able to connect the Microsoft Store apps to the internet. What’s strange is that you can connect to the internet using other programs like Google Chrome, Internet Explorer, and many more. Apart from checking your internet connection, there are other things you can to resolve the problem. If your Windows Store apps are not able to connect to the internet and you’re only getting the Error 80072EFD, then you might have to enable IPv6 as the new Windows 10 v1809 requires IPv6 to be enabled so that you can use the UWP apps. And so you have to enable IPv6 in the network card along with IPv4. To do so, follow the steps below. Step 1: Tap the Win + R keys to open the Run dialog box. Step 2: After that, type “ncpa.cpl” and hit Enter or click OK to open Network Connections. From there, you will see your currently connected network profile. Step 3: Right-click on your network profile and select Properties and then go to the Networking tab and look for the “Internet Protocol Version 6 (TCP/IPv6)” and select its corresponding checkbox. Step 4: Now click the OK button to save the changes made and restart your computer.

Windows has tendencies to remember WIFI passwords so it can reconnect automatically to them. But from time to time we change passwords and Windows does not let us change it since he has network remembered. In this case, we will not be able to connect to the internet. In this helpful guide, we will let you know which steps you will need to take in order to solve this issue and to be able to connect to the internet again.

1. Restart Modem

   First thing first, restart your modem. Windows might see it as a new network and offer you to type in the password for it.

2. Update driver

   Sometimes the issue could be due to driver problems, open device manager and update WIFI driver or reinstall it.

3. Reset WIFI password

   Press ⊞ Windows + R type “Control” > hit Enter. Now click Network and Internet > Network and Sharing Center > Change adapter settings. Right-click on the connected Wifi and select Status. Click Wireless Properties, change the password from the Network security key section, and then click OK to reset your WiFi password.

4. Forget the network

   Click on Start > Settings > Network & Internet > Wi-Fi. Click the Manage known networks link Select the network you are looking for Select Forget.

5. Delete your WIFI profile

   Press ⊞ Windows + X to open the secret menu and click on Command prompt (admin) In command prompt windows type: netsh wlan show profile netsh wlan delete profile name=<profile name> Reboot

The program can’t start because MSVCR71.dll is missing from your computer, Try reinstalling the program to fix this problem.

If by any chance you have encountered this error know that you are not alone and that this is a solvable error. In this guide, we will show you how to fix this error. Usually, the MSVCR71.dll missing error is met when a new application is installed. So let us dive right into it and solve it.

1. Reinstall application

   If only a certain application is reporting this error, try reinstalling it, there is a high possibility that by some mistake application was not properly installed and corrupted or removed the MSVCR71.dll file. If this is the case, reinstallation will help.

2. Check recycle bin

   like mentioned above, if the application has by mistake deleted the file, open recycle bin and try to locate it there. If this is the case, restore it from recycle bin and everything should be back in normal working conditions.

3. Download a new version of the file

   If the previous 2 methods failed and you still get the missing error, try downloading the file from Microsoft and placing it in C:\Windows\SysWOW64

4. Reinstall C++ redistributable

   Having an incorrect C++ redistributable package can be an issue of the problem, get the latest version from Microsoft and reinstall it.

If you get an Error Code 15 or Error Code 16 while you are browsing the web and you notice that your access is blocked to a particular website, then read on as this post will guide you in resolving this problem. Both Error Code 15 and Error Code 16 have the same message that states, “Access Denied: This request was blocked by the security rules”. Note that the error depends on what kind of browser you are using, as well as the operating system and network that you are using. On the other hand, the fixes for this error are the same and there is a handful of them that you can check out just make sure to follow each one of them carefully.

Option 1 – Sync Date and Time

The first thing you can try is to sync the Date and Time of your computer as the wrong Date and Time settings are one of the most common causes of connection problems like Error code 15 or Error code 16. This is because of the incompatibility between the SSL Certificate validation date and the System Clock. Thus, you have to sync your System Clock. Refer to the steps below to do so.

• Right-click on the Taskbar and click on the Adjust Date and Time option.
• Next, click on the Sync Now button to synchronize the Date and Time with the Microsoft Servers.
• Now make sure that the Time Zone that’s set on the same page is correct.

Option 2 – Try to reset the affected browser

Resetting the affected browser might help in fixing Error Code 15 or Error Code 16.

Mozilla Firefox

• Open Firefox and click the icon that looks like three stacked lines located at the top-right section of the browser.
• Next, select the question mark icon from the drop-down menu.
• Then select “Troubleshooting information” from the slide-out menu.
• After that, click on the “Reset Firefox” button located at the top-right section of the newly opened web page.
• Now select “Reset Firefox” in the confirmation pop-up window that appears.

Google Chrome

• Open Google Chrome, then tap the Alt + F keys.
• After that, click on Settings.
• Next, scroll down until you see the Advanced option, once you see it, click on it.
• After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
• Now restart Google Chrome.

Internet Explorer

• Launch Internet Explorer.
• Next, click the wrench icon for Settings.
• Then click Internet Options.
• After that, go to the Advanced tab.
• From there, click the Reset button. This will reset Internet Explorer’s settings to their default condition.
• Now click OK to save the changes made.

Option 3 – Temporarily disable Firewall and third-party antivirus

Firewall and antivirus programs are known to block files the instant it detects a threat to the system. However, there are some cases when it can also block a file even when it’s a safe one. Thus, your antivirus or firewall programs might be the reason why you can’t download anything on your Windows 10 computer. To isolate the issue, you need to temporarily disable both the Firewall and antivirus programs and then check if you can now download anything from the internet. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 4 – Disable the Proxy server

You can also try to disable the Proxy server for your LAN to fix Error code 15 or Error code 16 especially if your computer was attacked by some malware or adware recently. In such cases, there is a chance that the malware or adware has changed your network settings in order to generate intrusive advertisements. Thus, you have to disable the proxy server and you can do that by following these steps:

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 5 – Check your VPN

If you are using a VPN application, there are times when it causes some issues like this error. If that’s the case, you can try to disable your VPN temporarily and see if the error is resolved or not and if turns out that your VPN is the culprit, you have to uninstall it and install a new one or its latest version. To uninstall it, follow the steps below.

• Tap the Win + R keys to open the Run dialog box
• Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
• From there, look for the VPN service you are using, select it and then click on Uninstall to remove it.
• After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.