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Fix Windows Cannot Find a System Image

If you have encountered the “Windows Cannot Find a System Image on This Computer” error while you are trying to restore a system image, then read on as this post will guide you in resolving this problem.

A system image is basically a backup of your whole data in the system. For instance, it can be the backup data of your hard disk or the whole hard disk itself, or one of the volumes. This is really useful in some cases like when you are not able to get back into your system for some reason or when your system has been corrupted. In such cases, you can utilize this feature and get going safe and sound. However, not all things go the way as expected like when you make a system image of a drive for instance, or use that backup to restore data and you suddenly encounter the “Windows Cannot Find a System Image on This Computer” error. This kind of error occurs due to a number of reasons but worry not for your data is safe and you can fix this error easily.

This error is most likely triggered by changing the name of the “WindowsImageBackup” folder. Renaming this folder will certainly be an issue since it is the one that stores all your data. Aside from renaming the WindowsImageBackup folder, renaming the sub-folders can also cause this error which means that renaming the sub-folders of the WindowsImageBackup folder can trigger the error.

To fix this error, here are some suggestions that might help:

Option 1 – Try putting the WindowsImageBackup folder in the Root directory

Windows will have issues finding the WindowsImageBackup folder if it isn’t in the root directory of the drive so if it is not there, the “Windows Cannot Find a System Image on This Computer” error will pop up. When a folder is in a root directory, it means that it shouldn’t be stored within a folder but in the main directory instead.  Thus, you need to put the WindowsImageBackup folder in the root directory to fix the error.

Option 2 – Don’t add any sub-folders in the WindowsImageBackup folder

Another cause of the error is when you add sub-folders in the WindowsImage Backup folder. Adding any sub-folders in this folder will only trigger the error so you should leave the folder as it is and you must not make any modifications to it. So if you have added sub-folders in it, make sure to remove them right away.

Option 3 – Make sure that there is one system image per USB drive

The error can also appear if you’ve stored multiple images inside a single USB drive as it could confuse Windows and will trigger the “Windows Cannot Find a System Image on This Computer” error. Note that storing system images of different volumes of your hard disk in a single USB will prevent you from restoring your data.

Option 4 – Try renaming the System Image folder

If you’ve just changed the name of the System Image folder after you store it on a USB stick or other external device, then it’s no wonder why you’re getting the “Windows Cannot Find a System Image on This Computer” error. Windows search for the default name, “WindowsImage Backup” folder when restoring your data so if it is not able to find it, it throws up this error instead. To fix the error, you need to change the folder back to its default name which is “WindowsImageBackup”.

Option 5 – Check the WindowsImageBackup sub-folders

As mentioned earlier, renaming sub-folders in the WindowsImageBackup folder can trigger the error so if you have renamed sub-folders in this folder, you need to change them back to their default names so that you can restore your data peacefully.

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Further Information and Manual Repair

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Solution 1:

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    Select the three vertical dots icon in the upper-right corner of the app. Choose Check for App Updates from the menu. If you aren’t using the latest version of your Creative Cloud app, an update prompt appears next to it on the apps list. Select Update.
  5. Remove entries in the HOSTS file

    If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses). To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways: Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file. Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually: To reset the hosts file on Windows, do the following: Navigate to C:\WINDOWS\System32\drivers\etc. Open the hosts file with a text editor such as Notepad. Check for any Adobe-related entries in the hosts file. If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging. Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries. Save the hosts file that you edited in the previous step. The updated hosts file should not have any Adobe-related entries. Move the file from desktop to the original location: C:\WINDOWS\System32\drivers\etc. When moving the file, select the Replace option. To reset the hosts file on macOS, do the following: To find the hosts file, open Finder and then choose to Go > Go to Folder. In the box, type the following location and then press Return: /private/etc/hosts If you are unable to locate the file, it means that the hosts file is hidden. Type the following command in terminal to unhide the file, and then repeat Step 1. chflags nohidden /etc/hosts Open the hosts file using a text editor such as Text Edit. Check for any Adobe-related entries in the hosts file. If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging. Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries. Save the hosts file that you edited in the previous step. Move the file from the desktop to the original location: /private/etc/hosts. When moving the file, select the Replace option.
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