Fixing Upside Down Screen in Windows 10

What is 0x00000bcb PC Windows Error?

The 0x00000bcb is a PC Windows error code that occurs when Windows cannot connect to the printer successfully thus hampering the installation of your system.

Solution

Error Causes

Like any other computer hardware device, printers also need additional software to function called the driver. Unsuccessful installation of driver software leaves behind locked files in the registry information that causes the next installation to fail as well. And so eventually, when you try to connect the printer with your system, you see a 0x00000bcb error message pop up on your screen. To ensure you fix this error code for good you need to make sure the printer software installation is carried successfully the next time you do it. And for that, you need to get rid of the locked files and bad registry keys that are preventing successful printer software installation.

Further Information and Manual Repair

The inability to install the printer support software countless times can be frustrating and cause inconvenience as it can prevent you from getting printouts. To resolve this error code, many people pay hundreds of dollars to technicians. Nonetheless, there is a way to resolve this issue on your PC without hiring a professional or having technical expertise. Wondering how? Restoro is your answer. This is a two in one highly functional system optimizer and registry cleaner PC repair tool. It includes multiple utilities allowing PC users to fix practically all types of PC errors in seconds. To use Restoro, you don’t need to be technically sound. It is simple and very easy to operate. The powerful registry cleaning utility integrated into Restoro enables PC users facing error code 0x00000bcb messages to clean up the registry in no time and ensure quick and successful printer software install. With this helper, you can swiftly clean up unnecessary and locked files and bad registry keys. The advanced registry cleaner scans for all junk files, invalid entries, bad keys, and corrupt files accumulated in your system. Once the files causing the 0x00000bcb error are scanned all you have to do is click on the fix button to repair. It’s that easy! It cleans up the registry, wipes out the clutter, and clears up the disk space in seconds. Once the registry is cleaned, you can then try installing the printer software again. And once the printer software is installed successfully, your system will be able to connect to your printer without displaying 0x00000bcb error messages. In addition to this, you will also experience a great difference in the speed and performance of your PC. Here's how to Install and use Restoro to Fix PC Errors Restoro also includes other utilities like privacy error fixer, Active X and Class detector, and system stability repair. So along with registry issues, you can also scan your system for privacy errors like viruses and malware, thus keeping your PC secure from data breaches and system security issues. This multi-functional tool is worth downloading. It is safe, efficient, useful, and utility load. With this helper, Windows compatibility is not an issue. Restoro is compatible with all PC Windows versions. So, no matter what Windows version you are using, you can run this repair tool with ease. So, what are you waiting for? Download it now to resolve the 0x00000bcb error code and ensure a successful printer connected to your computer. Click here to install Restoro on your system.

Error Code 0xc0000005 - What is it?

Error Code 0xc0000005 can be a frustrating error that occurs when you attempt to use programs within Windows 10. While it is most often associated with Windows 10, this particular error has also made an appearance in previous versions of the Windows operating system. In each case, the error works in the same ways and is generally caused by the same things.

Common symptoms include:

• Inability to run programs as designed
• Inability to start programs

While it can be hard to have to deal with an error like Error Code 0xc0000005 on your Windows machine, there are at least three different strategies that you can use to attempt to resolve the problem at hand. If you do not feel like you have the skill or ability to complete these steps on your own, get in touch with a professional who is familiar with the Windows 10 operating system that can assist you. Please note, if this error code is not rectified, you could be exposing your computer to other error messages such as error code 0xC1900101 -0x20017.

Solution

Error Causes

The most common causes of Error Code 0xc0000005 on Windows 10 machines include interference with other programs that are running on the computer, such as antivirus programs, problems encountered within the registry entries made on the operating system, or faulty drivers that cause bad interactions between the system and the program in question.

Fortunately, there are several methods that can be used to resolve these specific issues.

Further Information and Manual Repair

There are three main ways that you can try to resolve Error Code 0xc0000005 on your Windows machine. Depending on your degree of technical ability and confidence, it may be easy to moderately difficult to follow these steps, so if you feel like you are not able to complete the methods below on your own, be sure to get in touch with a qualified computer repair technician to aid you in the process.

Here are the best ways to resolve Error Code 0xc0000005 on your Windows machine:

Method One:  Disable Any Anti-Virus Processes

In some cases, an antivirus program can cause interference with your programs. If you believe that this is the primary culprit of your issue, try temporarily disabling the software that you are running to see if you are then able to use the program that experienced the error correctly.

Always be sure to keep on other security software, such as Windows Defender, while you disable your antivirus programs, ensuring that your computer is still protected from malicious software. In general, this is usually the best security tool that you can run on your computer, without interfering with other programs.

Method Two:  Run a Registry Cleaner

In some cases, the error code can appear when a registry entry is either seen to be missing or faulty by the system. If you believe this is the primary cause of your problem, use a trusted registry cleaning software to scan the files and attempt to automatically fix the problem.

Always be sure to check out the provider of the registry cleaning tool that you use, as not every tool that you can download from the Internet is safe. When possible, always try to use registry tools that are directly available from the Microsoft website, rather than ones that you do a simple search for online.

Once the registry scan is complete, take the time to reboot your computer to ensure that every change that has been made can be recognized and applied by your operating system and devices.

Method Three:  Check Your Drivers

If your drivers aren’t communicating properly with your hardware, it can cause the error code to appear. To fix this, open up your device manager software and choose to update your driver software. You can run an automatic search for updates to your drivers to make things easier.

When the driver updates have been downloaded and installed, make sure that you take the time to reboot your computer, which can allow your computer to apply and recognize any changes that have been made.

Method Four: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

If you encounter an error message saying, “The ordinal xxx could not be located in the dynamic link library C:/Program Files (x86)/Microsoft VS Code Insiderscode – insiders.exe“ and you see a reference of a missing DLL file, then this indicates that the software is trying to locate the related DLL file, however, it is missing, hence the error. The error mentioned “Ordinal” which refers to the order of a number mathematically, e.g. 1st, 2nd, etc. And in this error message, the ordinal is referring to an Xth file of an XX.DLL file which is missing which is why you’re getting this kind of error. When you get this particular error, it means that your computer is missing the Microsoft Visual C++ Redistributable program. As per the error message, XXX is a number that in turn is the Ordinal. There is also another common error related to Ordinal which says, “The ordinal 12404 could not be located in the dynamic link library mfc90u.dl”. The error message could be referring to any DLL in the message. And since all these DLL files are part of the package, the error changes quite a bit as the Visual Studio looks for that DLL file. To fix this error, here are some suggestions that might be of help.

Option 1 – Try installing Microsoft Visual C++ Redistributable

As pointed out earlier, the error pops up when the Microsoft Visual C++ Redistributable program is missing on your computer. Thus, you need to download it from the official website of Microsoft. Once you’ve downloaded the Microsoft Visual C++ Feature Pack Redistributable Package, install it and then check if the error is now fixed.

Option 2 – Try to install OpenSSL

If you encounter the same error message but it points out that the LIBEAY32.DLL file is missing, then you have to install OpenSSL. In such a case, you will see the following error message:

“Ordinal not found. The Ordinal [Xxxx] could not be located in the Dynamic Link Library Libeay32.dll.”

 Make sure that when you install OpenSSL, you do it into the Windows system directory since the Libeay32.dll file is related to security.

Option 3 – Try to check Windows Updates

There are instances when Microsoft rolls out the framework and related updates via Windows Updates. It could be that an update related to DLL is still pending which is why you need to check Windows Updates. To do so, go to Settings > Update and Security and from there check if there is any pending update. If there is, you need to install that update and then restart your computer if needed.

Runtime Error 5 - What Is It?

Runtime Error 5 is one of those errors that Windows users encounter at least once in their life. Generally, when Runtime Error 5 occurs, the message that appears says ‘Invalid Procedure Call or Argument’. Runtime Error 5 occurs because the Quality Analyst function that resides within the Operating System behaves in an abnormal manner and the user receives a warning.

Solution

Error Causes

As explained above, Runtime Error 5 is caused because of the unexplained behavior of the Quality Analyst function. The problem occurs when the function is lost and is not mapped to any drive. As a result, Windows is unable to find and load it and displays the error message. Runtime Error 5 is also caused by other reasons listed below as follows.

• When files of programs like Visual Basic use bad entries in the registry.
• When a user attempts to load Internet Explorer and a global cash of browser occurs, this also causes Runtime Error 5.

Since these types of errors can easily be fixed, it is strongly advised that a user takes the necessary actions to keep them from occurring in the future.

Further Information and Manual Repair

Some instructions for users to fix Runtime Error 5 as soon as it appears are listed below as follows.

1. Users are recommended to restart their computers. However, prior to doing so, it is advised that any programs that are opened are closed and work is saved to prevent data loss. Once the computer restarts, users should load the program that triggered Runtime Error 5 once again to determine whether or not the error recurs.
2. If the problem persists, the best approach is to uninstall the program causing the error. This can be accomplished by going to the ‘Control Panel’ and selecting the ‘Add/Remove programs’ option if one is using Windows XP or Windows 95. However, if a user is running Windows 7, the same task can be accomplished in the ‘Program and Features’ option. If there’s an option that allows you to clear personal settings and preferences, the box should be checked.
3. Now reinstall the program using the latest version of the installer to stop encountering this error. Use any patch for the program if available. Run installer while following the instructions on the screen. Check the default settings as well.  It is suggested to instantly install any patches if available.
4. Another piece of advice is to simultaneously press ‘Ctrl, Shift, and Esc’. Windows task manager will appear. Go to the “processes” tab and select a process that doesn’t look familiar to you. Note the filename and click on the ‘End Process’ button. Load the program again and find out if the error occurs. Once the program causing the error is identified, the user can perform the steps listed above to resolve the problem.

If you would like your computer to be discoverable on your network and use print and file sharing you will have to change your network profile on your computer from public to private.

Follow the provided guide step by step to change your network profile setting:

Switch to private profile in Windows 10

Locate the Wi-Fi icon in your system tray and click on it. Click on properties on your WI-FI network to open the network menu. Inside the menu in the Network profile section enable the Private option.

Your changes will be automatically saved.

Switch profile to private in Windows 11

Find the WI-FI icon in the system tray and right-click on it, then choose Network and Internet Settings. Network & Internet page with open, find your network name at the top and select properties.

On the WI-FI page, in the Network Profile Type section choose Private. As in Windows 10, your changes will be automatically charged, and you can start using them immediately.

Another way around

If you want to switch back to a public profile follow provided steps but disable the private option.

Error 2 - What is it?

Error 2 is a typical Battle.net error code. Battle.net is a desktop app that allows you to access all Blizzard games. It enables Blizzard gamers around the world to play multiplayer matches together, online. Error 2 occurs when you are unable to connect to the login server. This error code is displayed in the following format:

Battle.net Error #2: Unable to connect. Please try again later. If the problem persists, please contact technical support.

Solution

Error Causes

Error 2 may be triggered due to several reasons. These include:

• Program conflict
• Security software conflict
• Bad DNS cache entry
• Issues with network devices
• Viruses and malware
• Registry corruption

Error 2 is not a fatal error like the blue screen of death error codes. However, this error may hamper your ability to play Blizzard multi-player games. To overcome this problem it is advisable to fix error 2 immediately.

Further Information and Manual Repair

To resolve this error you don’t need to spend hundreds of dollars to hire a professional and get it fixed. Here are some of the easy do-it-yourself methods to resolve this error on your PC. These methods require no technical expertise or knowledge. Let’s get started:

Method 1

Error 2 may sometimes pop up on the screen due to program conflict. This happens when you have Blizzard games and other programs running on your PC at the same time. In such a situation, it is advisable to close background applications to resolve conflicts between Blizzard games and other programs running in the background.

Method 2

Sometimes antivirus programs and firewalls can also hinder and interfere with the game’s connection to our servers. In this event, the best way to fix the error is to temporarily uninstall your security software.

Method 3

If error 2 is triggered by the issues with network devices then simply power cycle network devices to re-stabilize the connection. Power cycling router and modem allow you to reset and reestablish a connection to your ISP. To do this, shut down the computer then power down/unplug the router and the modem. Allow the modem to sit for 60 seconds, unplugged. Then turn it on and allow it to boot up till the front panel connection lights show a steady connection. Now turn on the router and do the same as you did with the modem. After that start the computer and allow it to completely boot up. Now try logging on to the Blizzard gaming server. This will hopefully resolve the issue.

Method 4

Viruses and malware infections can also trigger error 2. In such a situation install an antivirus and remove all malicious programs infecting your PC.

Method 5

If the cause of the error is related to registry corruption, then it is advisable to download Restoro. This is a user-friendly PC Fixer with a registry cleaner. The registry cleaner removes all unnecessary and obsolete files corrupting the registry, cleans and repairs the corrupted registry in a few minutes. Click here to download Restoro on your PC to resolve error 2. For further information you may be interested in these similar issues:

As you know, Diskpart is a useful utility that helps in managing the disks in a computer. It is a very useful tool that even when the GUI-based disk management tools in Windows 10 operating system fails, the Diskpart utility still tends to work. However, it also does not mean that this utility does not experience issues as it still does, from time to time. One of the issues you may encounter when using the Diskpart utility is when you encounter an error message that says, “DiskPart has encountered an error, Access is denied”. This kind of error in the Diskpart utility could be caused by a number of factors. For one, it could be that the Write-Protection is enabled on the drive where the operating is being performed or it could also be that the Command Prompt terminal does not have administrator-level permissions to carry out the command. Thus, you can try to run the Diskpart utility again but this time with admin privileges or you could also remote the Write-Protection from the concerned drive. For more details, refer to the instructions given below.

Option 1 – Try running Command Prompt with Administrator-level permissions

• In the Start Search, type “command prompt” and from the search results that appear, look for Command Prompt.
• Once you found it, right-click on it and select the “Run as administrator” option.
• After that, try to execute the Diskpart operation once again and see if you still encounter the same error.

Option 2 – Try to remove the Write Protection from the drive

As mentioned, removing the Write-Protection on the concerned drive could also help you fix the problem and there are two ways to get rid of the write protection – you can either use the Diskpart utility or the Registry Editor. How? Refer to the following steps.

Via Diskpart utility:

• Open Command Prompt with admin privileges and then type the “diskpart” command and tap Enter to execute it.
• Next, type “list disk” and tap Enter to get the list of all the Disk connects or all the partitions that are formed on those disks.
• After that, you need to choose one command depending on the list of commands you entered. Type “select disk #” and tap Enter to select the disk or partition you want to select.
• Then type “attribute disk clear readonly” and tap Enter to Disable the Write Protection on the selected disk or partition.

Via Registry Editor:

• Tap the Win + R keys to open the Run utility and type “Regedit” in the field and then tap Enter to open the Registry Editor.
• Next, navigate to the following registry key:

ComputerHKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlStorageDevicePolicies

• After that, look for the DWORD named “WriteProtect” and double click on it, and then set its Value Data to “0”.
• Now restart your computer and see if the problem is now fixed or not.

Error Code C1900107 – What is it?

Error code C1900107 is associated with an issue with upgrading to Windows 10. If you are trying to upgrade your Windows 7, Windows 8, or Windows 8.1 to Windows 10, you might have trouble doing it and you might come across this error C1900107. The error prevents you from upgrading to Windows 10 no matter what you do. Common symptoms of this error:

• The update process continues for a long time and never ends.
• The update process ends suddenly and a message says “Failed: 1 update. Errors found: Code C1900107. Windows Update encountered an unknown error.”
• The update process fails after trying multiple times.

Solution

Error Causes

Following reasons may be responsible for this error:

• There is not enough space for Windows 10 files in the primary drive
• There is not enough space in System Reserved Partition
• Windows 10 files are faulty or corrupt

More Information and Manual Repair

Method 1:

Clean boot Windows 8 and Windows 8.1: Whenever you get some unexpected behavior on your Windows 8, the first thing you should do is try to resolve the issue by taking a diagnostic approach. Plenty of factors can be the cause for issues like slowdowns, BSODs, computer freezes, sudden reboots, etc. The best way to detect the problem is to perform a clean boot. Using a clean boot, you can find out if the Operating System is damaged by some third-party app or bad driver. You can exclude the influence of these factors and prevent them from loading. You should do 2 things before you proceed with the clean boot. First, check if any third-party application is causing the problem. If you disable all third-party apps from startup, it will help eliminate software conflicts.

• Press the Windows + R on the keyboard. The Run dialog box will pop up.
• Type MSConfig in the dialog box and click "OK".
• The System Configuration utility will appear on the screen.
• On the services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
• On the startup tab of the System Configuration dialog box, tap or click Open Task Manager.
• On the startup tab in Task Manager, for each startup item, select the item and then click Disable.
• On the startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Now, close MSConfig.

Method 2:

The second step is a Safe boot. Follow the steps below for a safe boot:

• Press Win + R shortcut keys on your keyboard. The Run dialog will appear on the screen. Type MSConfig and press Enter.
• The 'System Configuration' application will appear on the screen.
• Switch to the 'Boot' tab, select your Windows 8.1 entry and tick the 'Safe mode' checkbox.
• Reboot your PC to enter the Safe mode of Windows 8.1.
• After you finish troubleshooting in Safe Mode, run MSConfig again from Safe Mode and uncheck the checkbox from step 2.

Method 3:

For this method, you will need to find the $Windows.~BT Folder in your primary drive which is C:. This folder might contain corrupt files which are preventing you from installing Windows 10. The folder is hidden and we need to unhide it. Follow the steps below:

1. Open File Explorer or alternatively double click on This PC or My Computer.
2. Now from the top option click on View, The Check the Box that says Hidden items.
3. Now you will be able to see hidden files and folders. Navigate to C:$Windows.~BT and Rename the folder to something like $Windows.~BT1.
4. Now, try downloading Windows 10 again. The installation process should go through this time without any errors like code C1900107.

Method 4: If the above methods fail, try this method:

1. Go to C:\Windows\Software Distribution\Download. Now delete all the files from this download folder. Remember, do not delete the folder itself, and just delete the files.
2. Now, delete the $Windows.~BT Folder. This might ask you for administrator permission. Simply click yes.
3. Now try to install or upgrade to Windows 10. This method should work fine and there should be no error code C1900107.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

Every now and then, the Windows Installer can also encounter some problems or glitches. One of these problems is where the Windows Update Standalone Installer, Windows Defender as well as Windows Firewall throws an error message that says, “The specified service does not exist as an installed service, 0x80070424”. This type of error can actually affect various applications on your computer so you have to fix it as soon as you can. Although there is no clear reason for what really causes this error, there are various suggestions you can try to fix it.

Option 1 – Try to run the Windows Update troubleshooter

Windows 10 have various troubleshooters that can help you resolve many system issues. So if you’re dealing with errors “The specified service does not exist as an installed service, 0x80070424”, you can run the Windows Update troubleshooter to resolve it. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 2 – Try to reconfigure the Windows Time Service

• In the Start Search, type “command prompt” and right-click on Command Prompt from the search results.
• Then click on the “Run as administrator” option to open Command Prompt with admin privileges.
• Now execute each one of the given commands sequentially and hit Enter right after you type each one of them.
  • net stop W32time
  • exe /unregister
  • exe /register
  • net start W32time
• After executing the given commands above, wait until it says, “W32Time successfully registered”.

Option 3 – Try to restart related Windows services

• First, type “command prompt” in the Start Search and right-click on Command Prompt from the search results.
• Then click on the “Run as administrator” option to open Command Prompt with admin privileges.
• Now execute each one of the given commands sequentially and hit Enter right after you type each one of them.
  • SC config wuauserv start= auto
  • SC config bits start= auto
  • SC config cryptsvc start= auto
  • SC config trustedinstaller start= auto

Note: The commands you’ve just executed will make sure that the required Windows services are available.

Option 4 – Try to download and install the Windows Update Agent

You might also want to download and install the latest Windows Update Agent as it could also help you resolve the “The specified service does not exist as an installed service, 0x80070424” error.

Option 5 – Try to reset the Windows Update components

If by any chance that the second option didn’t work, resetting the Windows Update components could also help you resolve the problem. How? Refer to the following steps:

• Open Command Prompt with admin privileges.
• After that, type each one of the following commands and hit Enter after you key in one after the other.
  • net stop wuauserv
  • net stop cryptsvc
  • net stop bits
  • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

• After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
  • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
  • ren C:WindowsSystem32catroot2 Catroot2.old
• Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
  • net start wuauserv
  • net start cryptsvc
  • net start bits
  • net start msiserver
• Close Command Prompt and reboot your PC and then check for updates on your computer and see if the error is resolved.

Option 6 – Try running the Windows Firewall troubleshooter

You could also try to run the Windows Firewall troubleshooter as it might also help you fix the problem. This could help in repairing and fixing Windows Firewall issues automatically. Check if it’s available for your Windows.

As you know, each one of the Windows 10 versions is priced differently and one of the considered more expensive compared to the Windows 10 Home version is the Windows10 Pro. The good thing is, Microsoft allows its users to upgrade from the Windows 10 Home version to the Windows 10 Pro version at a reasonable cost instead of buying the entire license again. However, upgrading your Windows 10 computer is not always that easy and you might encounter some errors along the way. One of the reported errors you could encounter is an error message that says, “Something happened, and we couldn’t start the upgrade”. This kind of problem is due to the problems with the Microsoft Store or the key authorization and to fix it, there are several options you can check out. You can try to run the built-in troubleshooters such as the Windows Update troubleshooter, Windows Store Apps troubleshooter, or Microsoft Accounts troubleshooter. You could also try to reset the Windows Store cache or re-register the Windows Store app. For more details, refer to each one of the given options below.

Option 1 – Try to run the Microsoft Accounts troubleshooter

Since the Microsoft Accounts troubleshooter is not built-in into the Windows operating system, you can download this troubleshooter by clicking on this link.

Option 2 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “Something happened, and we couldn’t start the upgrade” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Run the Windows Store App troubleshooter

The Windows 10 Store Apps Troubleshooter will help you in fixing the problem in Microsoft Store. This is a great built-in tool from Microsoft that helps users fix any app issues. To use the Windows Store Apps Troubleshooter, follow the steps below.

• Tap Win + I keys again to open the Windows Settings panel.
• Go to Update & Security and then go to Troubleshoot.
• Under the Troubleshoot section, on your left-hand side, scroll down to find Window Store Apps.
• Then click on the Run the troubleshooter option and follow the on-screen instructions and then see if it fixes the problem.

Option 4 – Try to reset the Microsoft Store cache

As you know, like any other apps, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

• Right-click on the start button and click on Command Prompt (administrator).
• Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
• Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 5 – Try to re-register the Microsoft Store app via Windows PowerShell

• Tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
• If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
• Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml

• Wait for the process to be completed and then restart your computer.

Option 6 – Try contacting Microsoft

If none of the options worked, you might also want to contact Microsoft for further assistance in fixing the error.