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Fix blank or empty dialog boxes with no text

The dialog boxes that you see on your Windows computer exist to send you a message or to notify you. However, you can also encounter issues with them. Recently, some users reported that they’re getting empty or blank dialog boxes. It’s definitely hard to choose between Yes or No or to click OK when you don’t know the context of the dialog box. If the same thing happened to you, worry not for there are some possible solutions that can help you fix the problem.

This kind of problem usually happens when there are some issues with the graphics driver or when there is some corrupted software. Whichever the case is, here are some fixes you can check out to fix the empty or blank dialog boxes on your Windows 10 computer.

Option 1 – Run the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why you’re getting the errors 0x8024a11a and 0x8024a112. To run the SFC command, follow the steps given below.

  • Type “cmd” in the Start search and then right-click on the appropriate search result.
  • Next, select “Run as administrator” to open Command Prompt with admin privileges.
  • After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

 Now restart your computer and see if the problem is fixed or not.

Option 2 – Try to update or rollback the Graphics driver

You can try to update your Graphics card driver using the Device Manager in your computer to resolve the blank dialog boxes problem or you can also go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

To update your Graphics driver via Device Manager, refer to these steps:

  • First, boot your computer into Safe Mode.
  • After that, tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
  • After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
  • Now restart your computer.
  • After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Note: If updating the Graphics driver didn’t fix the problem, you can also try to roll back to its previous version and see if that helps.

Option 3 – Run the DISM tool

The next thing you can do is run the DISM tool. This tool is known to repair potentially corrupted files in your system as having them could also system issues like the blank dialog boxes. To repair these corrupted system files, you can run the DISM commands:

  • Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
  • After that, input each one of the commands listed below sequentially to execute them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-Image /RestoreHealth
  • Once you’ve executed the commands given above, restart your computer and check if the problem is now fixed.

Option 4 – Try to repair or reinstall the software

If the issue with the empty dialog boxes only occurs in a specific program, you can either try to repair the program or reinstall it. You can find the Repair option in the Add/Remove program section when you select the concerned program. If repairing the program didn’t work, you might have to uninstall it and then reinstall it.

Option 5 – Try troubleshooting the problem in a Clean Boot State

You might also want to troubleshoot the problem in a Clean Boot State. Doing so will help you isolate the problem. Refer to the steps below to do so:

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)

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0x3D55: Family App information is corrupted
What is 0x3D55? As you know, Windows 10 is loaded with various Universal Windows Platform or UWP apps such as the Microsoft News, Weather, Calculator, Windows Mail, and many other applications that are based on the modern UWP platform of Microsoft that was introduced in Windows 10. Each one of these apps has a shared piece of code in the kernel for them to be able to get executed across any device that runs the Windows 10 OS which includes laptops, PCs, 2-in-1 devices, mobile phones, mixed reality headsets, and many more. However, there are times when the runtime information for these apps ends up getting corrupted which causes them not to function as expected and throws errors like the error 0x3D55. This kind of error can be pinned down when the UWP app malfunctions and you can also find an error message in the Event Log that reads, “0x3D55: Package family <App name with ID> runtime information is corrupted”. So if you encounter this error, read on for this post will walk you through fixing it. There are three suggestions you need to check out to fix this error – first, you can try to reset the Microsoft Store cache, second, you can try to re-register or reinstall the problematic app and lastly, run the Windows Store App troubleshooter.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.
  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 2 – Run the Microsoft Store Apps troubleshooter

The Microsoft Store Apps Troubleshooter will help you in fixing the error 0x3D55. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working. To use the Windows Store Troubleshooter, follow the steps below.
  1. Tap Win + I keys again to open the Windows Settings panel.
  2. Go to Update & Security and then go to Troubleshoot.
  3. On your right-hand side, scroll down to find the Windows Store Apps and then click on the Run the troubleshooter option and see if it fixes the problem.

Option 3 – Try to re-register the UWP app via PowerShell

  • First, type “command prompt” in the Start Search and right-click on Command Prompt and then select the “Run as administrator” option.
  • Next, navigate to this location in the command line utility: C:/Users/<Insert Username>/AppData/Local/Packages
  • After that, execute the “DIR” command to view the list of all the directories in the given location.
  • Once the list appears, look for the ID of the problematic app and take note of it.
  • Now tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
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PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.<YOUR APP ID HERE>).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
  • Wait for the process to be completed and then restart your computer.
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Option 1 – Try clearing browser cache

There are times when some data in the browser is conflicting with the loading of the website and triggers some problems like “Waiting for cache”. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error in Google Chrome. Follow the steps below to clear the data in your browser.
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Option 2 – Try to disable writing of Cache files to the SSD

You can also disable the writing of Cache files to the SSD to stop Google Chrome’s dependency on the SSD to gather all the cache files.

Option 3 – Delete the User Profile in Chrome

You can also try deleting the User Profile folder in Chrome. To do so, follow these steps:
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  • After opening the Task Manager, under Processes, look for Google Chrome’s process which would most likely be named “chrome.exe”.
  • Right-click on Google Chrome’s process and then select the End task option.
  • Next, tap the Win + R keys to open the Run dialogue box.
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Option 4 – Reset Chrome

Resetting Chrome can also help you fix the error. This means that you will be restoring its default settings, disabling all the extensions, add-ons, and themes. Aside from that, the content settings will be reset as well and the cookies, cache, and site data will also be deleted. To reset Chrome, here’s what you have to do:
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Option 5 – Try to clean reinstall Chrome

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  • From there, rename the default folder and name it something else, e.g. “Default.old”.
  • After that, install Google Chrome again and check if the issue is now fixed.
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Some users reported that they were able to fix the error by changing the Date & Time settings in the BIOS. Upon checking, they saw that in their BIOS settings, the date was off several years. As a result, the incorrect date and time settings end up ticking the system into believing that the Windows build has expired long before the actual expiration date. You can check if the error pops up due to the same reasons by accessing the BIOS settings. To do so, you have to tap the Boot key that’s associated with your motherboard manufacturer during the initial startup phase. After that, you can search for a particular boot key online or you can also tap keys like F2, F4, F8, F10, F12, and the Delete key. Once you’re able to access the BIOS settings, locate the Date & time or anything similar, and then check if the date is correct or not. If not, you need to change the date to the actual date and then save the changes made and restart your computer and then check if the issue is now fixed or not. Just remember that if the actual date is past the expiration date of the build you have, you need to change it to an older date. If your Windows 10 PC is able to boot back up, you have to update it to a stable Windows build and then go back to the BIOS settings and change the date to the current one else you will definitely encounter Windows update errors in the future as well as security alerts.

Option 2 – Perform a clean install of a stable Windows 10 build

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myBrowser is a Potentially Unwanted Program that allows users to access the internet. This browser suggests users install other PUP like myfiles, myemail, and others. This application claims to be a good reliable portable internet browser, however during our test use of the program several website scripts crashed and were not able to open up all the website assets required, leaving the users with a mediocre browsing experience.

While browsing the internet through this program, you might see additional ads and sponsored links injected into your search results and/or websites.

About Potentially Unwanted Applications

What is a Potentially Unwanted Program (PUP)?

Everyone has experienced it – you download and install a free application, you then notice some unwanted programs on your computer system, come across a strange toolbar on your web browser, or find your default search engine has been changed to something else. You didn’t set them up, so how did they turn up? Potentially Unwanted Programs (PUP), also referred to as Potentially Unwanted Applications (PUA), are programs that you never wanted in the first place and often come bundled with freeware software. Once installed, most of these applications can be difficult to eliminate and become much more of an annoyance rather than a necessity. PUP doesn’t involve malware in the traditional sense. A basic difference between PUP and malware is distribution. Malware is commonly dropped by silent installation vectors such as drive-by downloads while PUP gets installed with the consent of the user, who knowingly or unintentionally authorizes the PUP installation on their PC. PUP developers may argue that their programs aren’t malicious software but they can still be dangerous software and put the computer at risk much the same way a computer virus does.

What do PUPs do on your PC, precisely?

Unwanted programs can be found in various forms. Usually, they will be found in adware bundlers that are known to utilize aggressive and misleading advertising. The majority of bundlers install many adware applications from several vendors, each of which features its own EULA policy. Safebytes Anti-malware entirely removes this threat and protects your PC against unwanted programs or malware infection. PUPS also appear in the form of undesirable toolbars or web browser add-ons. They may change your internet browser settings, monitor your surfing activities and online searches, take up a large amount of space on your monitor, and degrade your web browsing experience. Potentially Unwanted Programs at times act quite similarly to computer viruses or spyware. They will often carry keyloggers, dialers, and other programs built inside them that may track you or send your sensitive details to third parties. Even if the PUPs aren’t basically malicious, these programs still do absolutely nothing good on your computer – they will take precious resources, slow down your PC, weaken your device’s security, making your PC more vulnerable to trojans.

Protect yourself from PUPs

• Read very carefully before you install anything. Do not click accept till you have read the fine print. There will probably be a clause about PUPs. • Always select “Custom” or “Advanced” installation and never blindly click the Next button, which will let you uncheck any foistware software programs you do not want. • Use an anti-PUP program. Security software like Safebytes Anti-malware provides the very best real-time protection against PUPs and also other malware. • Be alert if you install freeware, open-source software, or shareware. Don’t install programs that appear suspicious or malicious. • Always download software from reliable sources like official websites instead of untrustworthy sharing space. Stay away from file-hosting sites where/when possible. Comply with these guidelines and you should more or less never get potentially unwanted programs on your PC

What To Do When You Cannot Install Safebytes Anti-Malware?

Malware could cause all kinds of damage once they invade your PC, from stealing your private details to deleting files on your computer. Some malware is designed to restrict or prevent things that you wish to do on your computer. It may well not let you download anything from the internet or stop you from accessing a few or all of the internet sites, particularly the anti-malware sites. So what you should do if malware prevents you from downloading or installing Safebytes Anti-Malware? Follow the instructions below to eliminate malware by alternate methods.

Make use of Safe Mode to fix the problem

If any virus is set to run automatically when Microsoft Windows starts, stepping into safe mode could very well block this attempt. Since only the minimal programs and services launch in Safe Mode, there are hardly any reasons for issues to occur. Below are the steps you need to follow to start into the Safe Mode of your Windows XP, Vista, or 7 computers (check out the Microsoft website for instructions on Windows 8 and 10 computers). 1) Hit the F8 key repeatedly as soon as your PC boots, but before the big Windows logo comes up. This will bring up the Advanced Boot Options menu. 2) Make use of the arrow keys to select Safe Mode with Networking and press ENTER. 3) When this mode loads, you should have the internet. Now, make use of your internet browser to download and install an anti-malware application. 4) Right after the software is installed, let the scan run to remove viruses and other threats automatically.

Obtain the antivirus software using a different browser

Some malware mainly targets specific web browsers. If this sounds like your case, make use of another internet browser as it might circumvent the virus. If you’re not able to download the security application using Internet Explorer, this means the virus is targeting IE’s vulnerabilities. Here, you should switch to another internet browser such as Chrome or Firefox to download the Safebytes program.

Create a bootable USB antivirus drive

Here’s another solution which is creating a portable USB anti-virus software package that can scan your system for malware without needing installation. Adopt these measures to run the anti-virus on the affected PC. 1) Download Safebytes Anti-Malware or Microsoft Windows Defender Offline onto a clean PC. 2) Plug in the pen drive into the uninfected computer. 3) Double click on the exe file to open the installation wizard. 4) When asked, choose the location of the USB drive as the place in which you want to store the software files. Follow the directions to finish the installation process. 5) Now, transfer the flash drive to the infected computer. 6) Double-click the EXE file to open the Safebytes tool right from the flash drive. 7) Click the “Scan” button to run a full computer scan and remove malware automatically.

SafeBytes Anti-Malware: Lightweight Malware Protection for Windows Computer

If you’re looking to download the anti-malware program for your computer, there are numerous tools on the market to consider however, you should not trust blindly anyone, irrespective of whether it is a paid or free program. Some of them do a good job in removing threats while some will ruin your computer themselves. You have to select one that is reliable, practical and has a good reputation for its malware source protection. On the list of strongly recommended tool by industry experts is SafeBytes Anti-Malware, a well known security software for Microsoft Windows. SafeBytes is a powerful, real-time anti-malware application that is designed to assist the common computer user in safeguarding their computer from malicious threats. With its outstanding protection system, this tool will quickly detect and eliminate the majority of the security threats, which includes adware, viruses, browser hijackers, ransomware, trojans, worms, and PUPs.

SafeBytes anti-malware takes computer protection to a whole new level with its enhanced features. The following are some of the great features included in the software.

Live Protection: SafeBytes offers real-time active checking and protection against all known viruses and malware. It will continuously monitor your pc for hacker activity and also gives end-users superior firewall protection. Best AntiMalware Protection: This deep-cleaning anti-malware application goes much deeper than most antivirus tools to clean your computer. Its critically acclaimed virus engine locates and disables hard to remove malware that hides deep within your computer. Website Filtering: SafeBytes provides instant safety rating to the webpages you’re going to visit, automatically blocking unsafe sites and to make sure that you are certain of your safety while browsing the internet. Lightweight Utility: SafeBytes is a light-weight application. It consumes a very small amount of processing power as it works in the background so you are free to use your Windows-based computer the way you really want. Premium Support: You will get 24/7 technical assistance to quickly resolve any concern with your security application. SafeBytes can keep your PC protected from the latest malware threats automatically, thus keeping your online experience secure and safe. Now you may realize that this tool does more than just scan and delete threats in your computer. If you’re looking for the very best malware removal tool out there, and if you don’t mind spending some dollars for it, opt for SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

If you want to carry out the removal of myBrowser manually instead of using an automated software tool, you can follow these simple steps: Proceed to the Windows Control Panel, click on the “Add/Remove Programs” and there, choose the offending application to remove. In cases of suspicious versions of browser extensions, you can easily remove them through your web browser’s extension manager. You will most probably also want to totally reset your internet browser to its default settings. Lastly, check your hard disk for all of the following and clean your Windows registry manually to remove leftover application entries after uninstalls. Please remember that only advanced computer users should try to manually edit the registry because incorrect file deletion leads to a major problem or even a PC crash. Moreover, some malicious programs have the capability to defend against its deletion. Carrying out this in Safe Mode is advised.
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Windows 10 Update and Shutdown/Restart is not working
Update and Shutdown/Restart is not working. As you have probably noticed, every time a new update is released and is downloaded on your Windows 10 computer, the operating system replaces the Restart and Shut down button with “Update and Restart” as well as “Update and Shut down”. This is most likely done so that you won’t miss the update. However, some users noticed that there are times when these buttons still continue to display the same message even if they’ve already performed the required operations such as shutting down or restarting their PCs. Cases like this happen when an update wasn’t installed properly or has failed which is why your computer keeps on prompting you to Update and Shutdown every time. To fix this dilemma, follow the options laid out below.

Option 1 – Try restarting the File Explorer

Restarting the File Explorer can definitely help you fix lots of issues especially when there is some issue with the user interface including this one.
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  • Then click on Task Manager.
  • Next, scroll down until you see Windows Explorer.
  • After that, right-click on it and select Restart.
  • If you are able to kill its process, you have to tap the Win + R keys to open the Run dialog box and type “explorer.exe” in the field, and hit Enter to launch the Windows Explorer.

Option 2 – Try running the Windows Update Troubleshooter

As you know, Windows 10 has various auto-repair built-in tools to help users fix small issues which used to get fixed manually. And in this case, you will need the Windows Update Troubleshooter to fix the issue.
  • Go to Settings and click on Update and Security.
  • From there, click Troubleshoot and click on Windows Update and then click the “Run the troubleshooter” option.
  • After that, it will try to detect and automatically fix common issues in the Windows Updates which can be resolved by Windows itself. Note that the process may take several minutes before it completes so you need to wait until it’s done. Once it’s done, in case you have some pending update that wasn’t realized by the system early on, it will apply the fix right away and restart the Windows Update service.

Option 3 – Try setting the Power button to Shut down

In case the first two options didn’t work out, you can try changing what the power button does. To do that, refer to these steps:
  • Go to Control Panel > Power Options.
  • From there, select the “Choose what the power buttons do” option from the left side.
  • Then set the Power button setting the “When I press the power button” option to “Shut down”. After that, it will shut your computer down without installing the updates but obviously, this is only a temporary fix.

Option 4 – Turn off your PC instantly without updating it

  • Tap the Win + R keys to open the Run dialog box.
  • Type in “shutdown -s -f -t 0” in the field and hit Enter if you really want to turn off your computer without any delay.
  • You could also tap the Ctrl + Alt + Del keys and select Shut down from the bottom right menu.
Just like the third option, this is also only a temporary fix.

Option 5 – Try running the Windows Module Installer

The Windows Module Installer is a built-in service in Windows 10 that allows you to fix the stuck Windows Updates in your computer. To use it, follow these steps:
  • In the Cortana search box, type in “cmd” and from the search results that appear, right-click on Command Prompt and select the “Run as administrator” option from the context menu.
  • Once you’ve opened Command Prompt as admin, type the SC config trustedinstaller start=auto command and tap Enter.
  • After the command is executed, you will see the “[SC] ChangeServiceConfig SUCCESS” message displayed on the Command Prompt console.
  • Now exit Command Prompt and then check if the buttons are now back to normal.

Option 6 – Put your PC in a Clean Boot State

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
After putting your PC in a Clean Boot State, try creating a system restore point and see if the problem still occurs. Clean Boot troubleshooting is designed to help you isolate the problem. For you to execute a clean boot troubleshooting, you must do a couple of actions (the steps are given above) and then restart your PC after every action. You might have to disable one third-party app after the other to really isolate the issue. And once you’ve narrowed down the problem, you can either disable the third-party app that’s causing the problem or remove it. Note that you must switch your PC back into the Normal Startup mode after you’re done troubleshooting the problem. Here’s how you can do it:
  • From the “Start” menu, go to System Configuration.
  • After that, switch to the General tab and click the option for “Normal Startup”.
  • Next, go to the Services tab and clear the checkbox for “Hide all Microsoft services”.
  • Then find and click “Enable all” and if prompted, you have to confirm.
  • Afterward, go to the Task Manager and enable all the Startup programs and confirm the action.
  • Restart your PC when prompted.
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Updating your Windows 10 computer does not always go smoothly as there are some errors you can encounter along the way. One of these Windows Update errors is the error code of 0x80246008. This kind of error can occur during different phases of an update that’s being downloaded or installed and even when an update is being initialized. If you narrow down the cause of this Windows Update error, you’ll most likely see that it is related to the deliverability of a file to a computer from the servers of Microsoft. In other words, the error might be due to conflicts from programs like Firewall as well as third party programs like Antivirus or it could also be due to corrupted disk image or system files or it could be that any of the supporting Windows Update components and services are not working properly. Whatever the cause may be, the potential fixes provided in this post can be applicable to Windows Updates as well as the Microsoft Store. Refer to the suggestions provided below to resolve the Windows Update Error 0x80246008 but before you proceed, make sure that you create a System Restore point first.

Option 1 – Apply some tweak in the Windows Registry from Command Prompt

  • Tap the Win + X keys and select Command Prompt (Admin) to open Command Prompt with admin privileges.
  • Next, navigate to the root location of the bootable device inside the Command Prompt command line.
  • Once you’re in the root location, type the following command and tap Enter to execute it:
reg add HKLMSYSTEMCurrentControlSetControlBackupRestoreFilesNotToBackup
  • After that, close the Command Prompt command line and then tap the Win + R keys to open Run utility.
  • In the field, type “services.msc” and click OK or tap Enter to open the Windows Services Manager.
  • From there, look for the following services:
    • Windows Update – Manual (Triggered)
    • Background Intelligent Transfer Service – Manual
  • Now open their Properties and make sure that their Startup type is as mentioned above and that they are running. If they are not running, just click on the Start button.

Option 2 – Run the System File Checker Scan

If the registry tweak didn’t work, you can run a System File Checker scan instead. It is a built-in command-line utility that replaces bad and corrupted system files to good system files that might be the cause why you’re getting the error when you try updating your computer. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Restart your computer.

Option 3 – Run the Windows Update Troubleshooter

If the System File Checker wasn’t able to resolve the Windows Update error, you could also try running the Windows Update Troubleshooter as it could also help in fixing any issues related to Windows Update including this one. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Try to disable your antivirus program

Disabling the antivirus program or any security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 5 – Try deleting the files from the SoftwareDistribution folder and resetting the Catroot2 folder

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to the steps below.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer.
Read More
Fix Slow download speeds for MS Store
As you know, Microsoft Store is the ultimate source of applications for Windows 10 devices and it’s turning to be the hub for various applications. In fact, aside from applications, it has also become a source for movies, books, TV and even buying hardware directly from Microsoft and many more. Although downloading goes smoothly most of the time, depending on your internet connection, there are also times when you might experience slow download speeds while downloading apps and other things in the Microsoft Store. There are several factors that could be causing this kind of issue. It can be due to the Microsoft Store app itself or it could be enforced speed limiter on the application or it could be due to a corrupted Microsoft Store cache, or it could be due to the Windows Update service running in the background, and so on. To fix this problem, you can try to reset the Microsoft Store cache, or set the bandwidth limit for downloads, or try to re-register the Microsoft Store app via Windows PowerShell. Before you proceed with the troubleshooting options provided below, make sure that your internet connection is stable enough to download apps and games. You also have to check if there is an update or a massive download in progress. Once you have these things covered, follow the given options below.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.
  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 2 – Try to set the bandwidth limit for downloads

  • Tap the Win + I key combination to open the Windows Settings app.
  • After that, navigate to Update & security > Windows Update.
  • From there, select the Advanced options located on the right-side panel.
  • Next, select Delivery Optimization and check the box for “Limit how much bandwidth is used for downloading updates in the background under the Download settings section and then set the slider to 100%.

Option 3 – Try to re-register the Microsoft Store app via Windows PowerShell

  • Tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml
  • Wait for the process to be completed and then restart your computer.
Read More
USB Keeps Connecting and Disconnecting
External hard drives have become essential these days as they tend to be very useful to many users. They are usually used for storing system images like system backups, Windows installation media, or for personal use. However, if you are not able to utilize your external drivers for some reason then that could be a huge problem. One of the common issues with hard drives is when your USB device or external hard drive just keeps connecting and disconnecting. This kind of issue could be caused by a faulty USB port, some issues with the USB drivers, your computer’s Power Options, corrupted or damaged system files, and many other factors. The connecting and disconnecting issue with USB devices and external hard drives isn’t really new and has been experienced by many users for years now. Although this issue has somewhat decreased in Windows 10, there are still some users who encounter it every now and then. Worry not though for there are fixes that you can try to resolve the problem. Refer to the following straightforward solutions to resolve the issue with your USB device or external hard drive.

Option 1 – Plug your external device on a different port

If your USB device keeps on connecting and disconnecting then the first thing you can do is to try connecting it to a different port. This will help you isolate the problem. In some cases, the port where the USB is connected can be malfunctioning or obsolete so you need to check that possibility by plugging your USB device into a different USB port.

Option 2 – Update or reinstall your USB drivers

As mentioned earlier, the problem could be due to some issues with the USB drivers. It could be that it has to be updated or you need to reinstall it. To do that, follow these steps:
  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.
  • Restart your PC and then click the “Search automatically for updated driver software” option.
You also have the option to update the motherboard and the USB driver from the manufacturer’s official website.

Option 3 – Try turning on the USB External drive

There are times when your system turns off some drives in order to conserve your computer’s power, etc. as a result, the driver that’s required to run your external hard drive properly ends up getting disabled. To fix this, you can prevent your system from turning off your external USB drive by following these steps:
  • You need to make sure that the external drive is connected to your system first.
  • Next, go to the Start Menu and type “device manager” in the field, and click on the appropriate result to open the Device Manager.
  • After opening the Device Manager, expand the category of the Universal Serial Bus controllers.
  • Then double click on your USB Mass Storage device and take note that the name might be different on your system.
  • Now go to the Power Management tab and uncheck the checkbox for the “Allow the computer to turn off this device to save power” option and click OK to save the changes made.

Option 4 – Turn off USB Selective Suspend

Another thing you can try is to turn off USB Selective Suspend especially when the issue has something to do with the Power Options. There are certain systems that are configured to disable USB devices after some time which could be the root cause of the problem. Thus, you need to turn off USB Selective Suspend. Here’s how you can do it:
  • In the Start Menu, search for “control panel” and open the related search result.
  • Then go to Power Options and click on the “Change plan settings” option.
  • Next, select “Change advanced power settings” and look for the USB settings and then expand it.
  • From there, you will see the USB Selective Suspend setting. Disable it and click OK.
  • Now restart your computer and check if it resolves the problem or not.

Option 5 – Format your drive

  • To get started formatting your drive, tap the Win + E keys and then go to the access page of the drive.
  • Next, right-click on the drive and select Format.
  • After that, uncheck the “Quick Format” option and then format your drive properly.
  • Now once the formatting process is finished, unplug the drive and plug it back in afterward.
  • Check if the error is already fixed. If the drive is not initialized, tap the Win + R keys and hit Enter.
  • After opening the Run dialog box, type “diskmgmt.msc” and hit Enter to open Disk Management.
  • From there, right-click on the drive volume and select initialize disk.
  • Next, select the correct partition type and proceed.
Read More
Fix Error 0x800F0923 in Windows 10
In trying to upgrade your Windows 10 computer, you might have come across the error 0x800F0923. This kind of Windows upgrade/update error is caused by an incompatible driver or software that’s installed on your computer. Thus, to fix the problem, you need a working fix which you can choose from below. As mentioned, you can try updating the concerned application or software to its latest version to resolve the compatibility issue and in turn, fix error 0x800F0923. Note that depending on where you had installed the application, your steps will change. So if you have it installed directly from the website, refer to these steps:
  • Look for the built-in option to check the updates since the most application has this option.
  • You also have the option to go to the website of the application and check if there is a new version available. If there is, download and update the app.
On the other hand, if you have downloaded the app from the Microsoft Store, here’s what you have to do:
  • Open the Store and click on the three dots located at the top-right of the window.
  • Next, click the Download and Updates option.
  • From there, check if there is an update available for the store. If there is, update it.

Option 2 – Try to uninstall the application or software

If updating the app or software to its latest version didn’t help and you’re still getting the error 0x800F0923 every time you attempt to install the Windows Updates, you may have to uninstall it. You will need to use the usual Program and Features to uninstall it if you have downloaded it from the website.
  • In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
  • After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
  • From there, look for the concerned program and select it and then uninstall it.
Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 3 – Try to disable your antivirus program

Disabling the antivirus program or any security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 4 – Try to run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the Windows Update error 0x80073712. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button.

Option 5 – Try to do the Update in a Clean Boot state

Putting your PC in a Clean Boot state can also help you install Windows Updates or Upgrades without any trouble because, during this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows Updates or upgrade again.

Option 6 – Try running Microsoft’s online troubleshooter

You also have the option to run Microsoft’s online troubleshooter which could help you fix Windows Update errors including the error 0x800F0923.
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