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A Quick Guide to Fixing Connapi.dll Error Code

Connapi.dll Error Code - What is it?

Connapi.dll is a type of dynamic link library file. This file contains small programs like any other DLL file and is called to load certain programs on your PC. The Connapi.dll error message occurs either when using or installing programs.

This error message is displayed in either of the following messages:

“Connapi.dll Not Found"

"This application failed to start because connapi.dll was not found. Re-installing the application may fix this problem."

"The file connapi.dll is missing."

"Cannot start [APPLICATION]. A required component is missing: connapi.dll. Please install [APPLICATION] again."

"Cannot find [PATH]connapi.dll"

Solution

Restoro box imageError Causes

Connapi.dll error may occur due to numerous reasons on your PC. The most common causes include:

  • Missing Connapi.dll file
  • Corruption of the Connapi.dll file
  • Driver Issues
  • Viral Infection
  • Registry Issues such as bad and invalid entries

This error may hamper your ability to access your desired programs causing you a great deal of inconvenience. And if the underlying cause of the error is related to the registry, then your computer can be at serious risks like system failure and crash.

Further Information and Manual Repair

To resolve Connapi.dll error code on your PC, here is a list of solutions. These are easy, very simple to perform, deliver the best results, and more importantly require no technical expertise.

Solution 1: Check your Recycle Bin - You May Have Deleted the File Accidentally

As dll files are shared files, it is possible that you accidentally deleted the Connapi.dll file while uninstalling a program from your system. In such a situation, go to the recycle bin and look for the file.

If you find the missing Connapi.dll file, simply restore it and then try running your desired program again. If the program runs, then the error is resolved. However, if it still persists, then try other solutions given below.

Solution 2: Update the Drivers

Try updating drivers for hardware devices on the system. To do this, go to the start menu and then Control Panel. Double click on Add or Remove programs icon.

Now select incompatible drivers and remove them. After that, restart your PC to activate changes. Now go to the manufacturers’ website to download new drivers and install them on your PC.

Solution3: Scan for Viruses

Another solution is to scan for viruses and malware. Sometimes these can also damage and corrupt dll files on your system. To perform a scan, simply download a powerful antivirus program and run it.

Solution 4: Clean and Restore the Registry

If the error code is still there, then this means the problem is triggered by the registry issues. To resolve it you must clean the registry and remove all the unnecessary and obsolete files like junk files, internet history, temporary files, and cookies.

The best way to clean these files instantly is to install Restoro. This is an advanced, cutting-edge, and multi-functional PC Fixer. It has a user-friendly interface and is integrated with powerful utilities like a registry cleaner, anti-virus, and a system optimizer. It is compatible with all Windows versions.

The registry cleaning feature scans your entire PC in seconds and detects all the registry issues. It removes all the bad registry entries and unnecessary files. Simultaneously, it also fixes the system files and dll files like Connapi.dll.

The anti-virus utility removes all types of malicious software on your system while the system optimizer utility ensures your system performs at its optimum speed.

To resolve Connapi.dll error, click here to download Restoro.

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If your Windows 10 computer is having problems connecting to a wireless network and it takes too long to respond and only keeps on displaying the “Checking network requirements”, then you’ve come to the right place as this place will walk you through fixing the problem. There are two things that can happen when your computer connects to a wireless network. Windows can either connect to the wireless network successfully or return an error message that says, “Cannot connect to the network. However, if none of these things happened, and it only remains at the “Checking network requirements” message, then it could be due to obsolete or incompatible drivers in your computer, particularly the network adapter drivers. To fix this problem, you can try to update or reinstall these drivers, reset the TCP/IP, or run the Network Adapter troubleshooter, as well as reset the Network. For more information, refer to the given options below.

Option 1 – Update the Network Adapter drivers

The first thing you can do to resolve the problem is to update the Network Adapter drivers by following these steps:
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Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly. To reinstall the network adapter drivers, refer to these steps:
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  • After that, switch to the Driver tab and click on the Uninstall Device button.
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Option 2 – Try to reset the TCP/IP

As you know, the TCP/IP or the Internet Protocol is the most important thing if you want to use the internet on your computer. That’s why if it ends up getting corrupted, you need to reset the TCP/IP to fix the problem. To reset TCP/IP, refer to these steps:
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  • Then select the “Run as administrator” option to open Command Prompt with admin privileges.
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Option 3 – Run the Network Adapter troubleshooter

To run the Network Troubleshooter, refer to these steps:
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Option 4 – Try to perform Network Reset

You can also try to perform a Network Reset to resolve the problem. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:
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Assessment of BitCoinMiner Malware

After installation of the BitCoinMiner Malware, there were no visible signs of an infection or program files installed. However, based on research, BitcoinMiner Malware utilizes the CPU’s resources (est. to be about 50%). Computer users have reported that they recognized an unknown process utilizing the majority of their processing space. the bitcoin miner is used by the creators to penetrate a user’s system, in effect coercing each infected system to mine Bitcoins covertly. After years of mining, a user might discern that their computer is moving slouchy and may even encounter various forms of BSODs.   After Bitcoins have been mined in the infiltrated system, the cyber currency is then returned/ sent to the creator of the malware. This venture is a sly and deceptive way to earn Bitcoins since the currency is gaining much popularity.

Further Information on BitCoinMiner

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Option 1 – Try to recreate the ACPI.sys file

If the first option didn’t work, the next thing you can do is to recreate the ACPI.sys file. Every time your Windows 10 PC boots up, it looks for all the system drivers in place and if it is unable to find them, it tries to create them. This is why if you remove your corrupt driver file, chances are, you might get a fixed file recreated just for you. How? Refer to the steps below.
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Note: As you can see, the file’s extension has changed from .sys to .old.
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Option 2 – Try to update or rollback the ACPI Driver

The first thing you can try to fix the Storport.sys Blue Screen error is to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
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Option 3 – Run System File Checker or SFC scan

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 Reboot your PC.

Option 4 – Run the Blue Screen Troubleshooter

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Option 5 – Run System Restore

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Option 1 – Try changing the DNS settings on your laptop

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Option 2 – Try changing the Wi-Fi settings on your mobile device

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Dsound.dll Error Code - What is it?

Dsound.dll is a type of Dynamic Link Library. This is one of the many files that are associated with DirectX software. And DirectX software is used by most Windows-based games. Dsound.dll contains small programs that help run and load Windows-based games on your system. The Dsound.dll error pops when Windows-based games are unable to load and run on the computer. The error code appears on the screen in one of the following formats:
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  • "Dsound.dll not found. Reinstalling might help fix this."
  • "Dsound.DLL Not Found"

Solution

Restoro box imageError Causes

Dsound.dll error is generated due to multiple reasons. These include:
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  • Malware infection
  • Outdated drivers
To play the games on your computer, it is important to fix the Dsound.dll error immediately.

Further Information and Manual Repair

To resolve Dsound.dll error at home on your own without hiring a professional and spending hundreds of dollars in repair, here are some methods you can try:

Method 1 - Restart Your PC to Resolve

Sometimes the error may be a fluke and can be resolved by simply restarting your PC. So, before you try other methods, it is recommended that you restart your system first. If it resolves the issue, then that’s great. If it doesn’t, then try other methods given below!

Method 2 - Reinstall the Deleted Dsound.dll File

Since DLL files are shared files, there is a possibility that while uninstalling a game on your PC, you might have accidentally deleted this file too. If so, check your recycle bin and search for the deleted file. If you locate it, simply restore it. But if you can’t, then download the Dsound.dll file from a reliable DLL website. Make sure that the site is authentic because the last thing you want is to download malware instead of a DLL file.

Method 3 - Update Driver for Your Video Card

If Dsound.dll error occurs because of outdated drivers, then update them to resolve. You can do this by using a driver update wizard from within Device Manager. The wizard will guide you through the process, making updates simple.

Method 4 - Remove Malware

Download a powerful antivirus to scan and remove malware from your system. A malware infection can trigger a Dsound.dll error too.

Method 5 - Uninstall the Game and then reinstall it again

Try uninstalling the game during which you experienced this error. Sometimes the error may pop because of improper game installation. Uninstall it and then reinstall it. Once you’ve reinstalled it, try accessing it again. If it is accessible, the error is resolved.

Method 6 - Repair the Registry

DLL errors are also related to the registry. These files can get damaged if the registry gets loaded with junk files and cookies. In such as situation clean and repair the registry. You can do this manually but it can be time-consuming and tricky if you are not technically sound. Therefore download Restoro. It is a powerful and user-friendly PC Fixer embedded with a registry cleaner. The registry cleaner scans and removes all junk files clean the registry and repairs damaged DLL files immediately. Click here to download Restoro and resolve error Dsound.dll today!
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Option 1 – Put your computer in a Clean Boot State

The first thing you have to do is to put your computer in a Clean Boot State as this can help you in finding any incompatible programs that are causing the problem.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.
Once you’ve found any incompatible programs, you need to uninstall them. Refer to the steps below to do so.
  • In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
  • After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
  • From there, look for the concerned program and select it and then uninstall it.
Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 2 – Update or rollback drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Try to run the DISM tool

If the first two options didn’t work, then running the Deployment Imaging and Servicing Management might. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try to stop the Runtime Broker process

The RuntimeBroker.exe or the Runtime Broker process is the one that monitors access to Windows APIs to make sure that the apps do not violate the core security of Windows. This process usually leaves a very small footprint. However, there are times when it consumes more resources than it’s supposed to and does not release memory after the work is done that results in a memory leak. As a result, it affects NTOSKRNL.exe which is why you have to stop the Runtime Broker process. To do so, refer to these steps:
  • Tap the Ctrl + Shift + Esc to open the Task Manager.
  • After opening Task Manager, go to the Processes tab and look for the Runtime Broker process.
  • Once you find it, check if it is using more than 15% of your memory. If it is, then you most likely have an issue with an app installed on your computer.
  • Select the Runtime Broker process and right-click on it and then click on the End Task option to end its process.

Option 5 – Try to run the Performance Troubleshooter

  • Tap the Win + R keys to open the Run dialog box.
  • Type “msdt.exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
  • Then click on Next to get started. Wait until the process is completed.

Option 6 – Try using the Windows Performance Toolkit

You can also use the Windows Performance Toolkit in finding the root cause of the problem. Just refer to the following steps to use this toolkit.
  • Search for “cmd” in the Cortana Search box and click on Command Prompt from the search results to open it.
  • Next, type in the command given below or copy and paste it and then hit Enter:
xperf -on latency -stackwalk profile -buffersize 1024 -MaxFile 256 -FileMode Circular && timeout -1 && xperf -d cpuusage.etl
  • After executing the command, wait for at least 60 seconds and then check the logs of the Windows Performance toolkit which is stored in a file named cpuusage.etl in the folder located at C:/Windows/System32. From there, you should see a list of all the causes of the System Resources being hogged.
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How to remove WeatherGenie Browser Hijacker

WeatherGenie is a Browser Extension that allows users to check the current weather in any town at any time. This extension adds the “Weather:” search option to your new tab, and changes your default search engine to Yahoo.com. It also ads system Registry Entities that allow it to run each time the computer is restarted, several task schedulers are also added to allow it to run at various times during the day.

While installing this extension monitor browsing data from your computer. You may also see additional injected ads, sponsored links, and pop-up ads through your browser sessions. Weather games have been marked as a Browser Hijacker by several anti-virus scanners and are therefore not recommended to keep on your computer. It is flagged as potentially unwanted for optional removal.

About Browser Hijackers

Browser hijacking is a very common type of online fraud where your web browser settings are altered to allow it to do things you do not intend. Browser hijackers could do a variety of things on your PC. Often, hijackers will force hits to sites of their preference either to increase targeted traffic generating higher ad earnings, or to gain a commission for every user visiting there. Even though it might seem naive, all browser hijackers are harmful and thus always regarded as security risks. As soon as the malware attacks your computer or laptop, it begins to mess things up a whole that slows your system down to a crawl. In the worse case, you might be pushed to tackle serious malware threats too.

How you can know whether the web browser is hijacked?

Symptoms that an internet browser is hi-jacked include: 1. you notice unauthorized modifications to your web browser’s home-page 2. bookmark and the new tab are also changed 3. the essential web browser settings are modified and unwanted or insecure sites are put into the trusted sites list 4. you’re getting new toolbars you have never witnessed before 5. you’ll notice random pop-ups start showing on a regular basis 6. web pages load slowly and at times incomplete 7. you can’t navigate to particular web pages, such as security software-related websites.

How does a PC get infected with a browser hijacker?

There are a number of ways your PC can become infected with a browser hijacker. They usually arrive by way of spam e-mail, via file-sharing networks, or by a drive-by download. They can be included with toolbars, BHO, add-ons, plugins, or browser extensions. Other times you might have mistakenly accepted a browser hijacker as part of a software bundle (generally freeware or shareware). A good example of some popular browser hijackers includes Conduit, Anyprotect, Babylon, SweetPage, DefaultTab, RocketTab, and Delta Search, but the names are regularly changing. The existence of any browser hijacker on your system might substantially diminish the browsing experience, record your internet activities that lead to critical privacy concerns, diminish overall system performance and cause software instability as well.

The best ways to get rid of browser hijackers

Some browser hijacking can be simply reversed by identifying and eliminating the corresponding malware software from your control panel. But, many hijackers are harder to find or eliminate as they could get themselves connected with certain crucial computer files which allow them to operate as a necessary operating-system process. Besides, browser hijackers could modify the Computer registry so it could be very tough to repair manually, especially if you’re not a very tech-savvy individual. You can go for automatic browser hijacker removal by just installing and running a reliable anti-malware application. SafeBytes Anti-Malware discovers all kinds of hijackers – such as WeatherGenie – and eliminates every trace quickly and efficiently. Utilize a pc optimizer together with your antivirus software to repair various registry issues, remove system vulnerabilities, and improve your computer performance.

How To Get Rid Of Malware That Is Blocking Anti-Malware Installation?

Practically all malware is detrimental and the effects of the damage may vary based on the specific type of malware. Some malware goes to great lengths to stop you from downloading or installing anything on your PC, particularly anti-virus software programs. If you’re reading this, chances are you’re stuck with a malware infection that is preventing you to download or install the Safebytes Anti-Malware program on your system. Refer to the instructions below to get rid of malware through alternative ways.

Remove malware in Safe Mode

Safe Mode is actually a special, basic version of Windows where only bare minimum services are loaded to stop viruses and also other problematic programs from loading. In the event the malware is blocking internet access and affecting your computer, starting it in Safe Mode enables you to download anti-malware and run a scan whilst limiting possible damage. In order to enter into Safe Mode or Safe Mode with Networking, press the F8 key while the PC is starting up or run MSConfig and locate the “Safe Boot” options in the “Boot” tab. Once you’re in Safe Mode, you can attempt to install your anti-malware software without the hindrance of the malware. After installation, run the malware scanner to get rid of most standard infections.

Switch to an alternative internet browser

Some malware mainly targets specific internet browsers. If this is your situation, use another internet browser as it can circumvent the computer virus. The best solution to avoid this problem is to opt for a web browser that is well known for its security features. Firefox contains built-in Phishing and Malware Protection to help keep you safe online.

Make a bootable USB anti-virus drive

Here’s yet another solution which is using a portable USB anti-virus software that can scan your system for malware without needing installation. Follow these steps to employ a USB flash drive to clean your corrupted computer system. 1) Download the anti-malware on a virus-free PC. 2) Insert the USB drive on the same computer. 3) Double-click the Setup icon of the anti-malware program to run the Installation Wizard. 4) Choose the flash drive as the location for saving the file. Follow the instructions to complete the installation process. 5) Now, transfer the flash drive to the infected computer. 6) Run the Safebytes Anti-malware directly from the flash drive by double-clicking the icon. 7) Click on “Scan Now” to run a scan on the affected computer for viruses.

Top Features of SafeBytes Anti-Malware

Today an anti-malware tool can protect your computer or laptop from various forms of online threats. But how do choose the best one amongst several malware protection software that is available in the market? Perhaps you might be aware, there are several anti-malware companies and tools for you to consider. A few of them are great but there are many scamware applications that pretend as genuine anti-malware software waiting to wreak havoc on the computer. When searching for an anti-malware tool, pick one which provides dependable, efficient, and complete protection against all known computer viruses and malware. One of the highly recommended software is SafeBytes AntiMalware. SafeBytes carries a superb history of excellent service, and customers are happy with it. Safebytes is one of the well-established PC solutions companies, which offer this comprehensive anti-malware tool. When you have installed this software, SafeByte's sophisticated protection system will ensure that absolutely no viruses or malware can seep through your computer. SafeBytes anti-malware takes PC protection to a whole new level with its advanced features. The following are a few of the great ones: Active Protection: SafeBytes provides complete and real-time security for your PC. It will inspect your personal computer for suspicious activity at all times and shields your personal computer from illegal access. Robust Anti-malware Protection: Safebytes is based on the best virus engine within the industry. These engines can find and eliminate threats even during the early stages of a malware outbreak. Fast Scan: SafeBytes’s high-speed malware scanning engine reduces scanning times and extends battery life. Simultaneously, it’ll effectively identify and remove infected computer files or any online threat. Internet Security: SafeBytes checks and provides a unique safety ranking to every website you visit and block access to web pages considered to be phishing sites, thus safeguarding you from identity theft, or known to contain malicious software. Very Low CPU and Memory Usage: SafeBytes is a lightweight tool. It consumes a very small amount of processing power as it runs in the background so you are free to use your Windows-based PC the way you would like. Premium Support: For any technical issues or product assistance, you could get 24/7 professional assistance via chat and email. To conclude, SafeBytes Anti-Malware is pretty great for securing your laptop or computer against all sorts of malware threats. Malware problems will become a thing of the past when you put this software program to use. So if you’re looking for a comprehensive antivirus program that’s still easy to use, SafeBytes Anti-Malware is exactly what you will need!

Technical Details and Manual Removal (Advanced Users)

To remove WeatherGenie manually, navigate to the Add/Remove programs list in the Control Panel and choose the program you want to remove. For internet browser extensions, go to your browser’s Addon/Extension manager and choose the plug-in you wish to disable or remove. You’ll probably also want to reset your browser to its default configuration settings. In order to ensure the complete removal, manually examine your hard drive and Windows registry for all of the following and eliminate or reset the values as needed. Please keep in mind that only experienced users should attempt to manually edit the registry because deleting any single critical system file results in a serious problem or even a system crash. In addition, certain malware is capable of replicating or preventing deletion. It is advisable that you do the removal process in Safe Mode.
Files: %UserProfile%\Application Data\Microsoft\%random%.exe %System Root%\Samples %windows%\system32\drivers\Search.weather-genie.com.sys %User Profile%\Local Settings\Temp %Documents and Settings%\All Users\Start Menu\Programs\Search.weather-genie.com %Documents and Settings%\All Users\Application Data\ %Program Files%\Search.weather-genie.com C:\ProgramData\%random numbers%\ Search And Delete: doguzeri.dll 3948550101.exe 3948550101.cfg Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe Debugger = svchost.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Search.weather-genie.com HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings WarnOnHTTPSToHTTPRedirect = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings WarnOnHTTPSToHTTPRedirect = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore DisableSR = 1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ekrn.exe Debugger = svchost.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msascui.exe Debugger = svchost.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run 3948550101 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\xas HKEY_CURRENT_USER\Software\Search.weather-genie.com
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Shift Key is not working in Windows
A lot of users rely on keyboard shortcuts to carry out tasks on their PCs. One of the most common keyboard shortcuts used is the Ctrl + Shift + Esc which opens the Task Manager. As you can see, the Shift key is not just used to capitalize a text as it can also be used for other functions and plays an essential role in operating a computer. However, if you suddenly find it not working, read on as this post will help you fix the problem. If your Shift key is not working, there are several potential fixes you can check out to fix it. These are the different ways to get rid of the Shift key not working issue on Windows 10:
  1. Physically clean the key and keyboard
  2. Disable Sticky Keys.
  3. Update, Reinstall, or Rollback Keyboard driver.
  4. Test the keyboard on another system.
  5. Check your connections
  6. Run the Hardware troubleshooter
  7. Troubleshoot in Clean Boot State.

Option 1 – Clean the keyboard keys physically

Your keyboard might not be working properly due to some dirt or other corrosion. Thus, you need to clean your keyboard, especially the Shift key. First, you need to shut down your computer and then unplug the keyboard if you are using a desktop computer and then prepare it for cleaning. After that, use a small cotton ear cleaning tool to get between the creases and clean them. You can dip it slightly in alcohol to make it more efficient in cleaning dust and dirt. And if you can, you have the option to pull apart the keyboard completely and then wipe away all the corrosion from the inside. Once you’re done, put the keyboard back together and then plug it back into your PC. Now turn your PC on and check if the Shift key is now working.

Option 2 – Try to disable the Sticky keys

Another thing you can try is to disable the Stick keys. How? Refer to these steps:
  • Tap the Win + I keys to open the Settings app.
  • After that, navigate to the Ease of Access section, and here, select Keyboard.
  • Next, make sure that the option for Press one key at a time under the Sticky Keys is toggled off.

Option 3 – Reinstall, update or rollback your keyboard driver

Once you’ve determined that the problem is in the software part of the keyboard, it is now time to try to reinstall, update or roll back your keyboard drivers. To reinstall the driver for your keyboard, refer to these steps:
  • From the WinX Menu, open the Device Manager.
  • In the Device Manager, you should find your laptop’s keyboard under the “Keyboards” option. Right-click on it and select the “Uninstall” option.
Note: If you’re not quite certain about your laptop’s keyboard, you can uninstall all the keyboards if there’s more than one.
  • After that, restart your PC and see if the keyboard driver is installing automatically. If not, open the Device Manager again and right-click on Keyboards, and select the option “Scan for hardware changes” to install it.
Once the keyboard driver is installed again, check if your keyboard is now working properly or not.

Option 4 – Try connecting the keyboard to a different USB port or another computer

The problem might have something to do with the USB port that’s currently in use by your keyboard. It could be that it’s not working so it makes sense to unplug it and attach it to another USB port. You can also clean the USB port on both ends to ensure that they are not affected by corrosion. In addition, you can also try connecting the keyboard to a different computer and see if the Shift key works there or not.

Option 5 – Try to check your connections

You can also try checking if the connection mode you are using for your keyboard is functioning properly. For instance, if you are using a Surface 2-in-device, you can clean the connection pins and see if it resolves the problem.

Option 6 – Run the Hardware and Devices Troubleshooters

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 7 – Put your PC in a Clean Boot State

You might also want to put your computer in a Clean Boot State to fix the problem with the Shift key. It could be that there is a third-party program that’s preventing the Shift key from functioning. To isolate this possibility, you need to put your computer in a Clean Boot State.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Now try to connect the external devices and check if the error is now gone.
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